---
title: "Provision of Public Enquiries Line and Switch board Service"
ocid: "ocds-b5fd17-beae4532-d0cb-40e6-bc00-af8d223d7c3d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-beae4532-d0cb-40e6-bc00-af8d223d7c3d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-beae4532-d0cb-40e6-bc00-af8d223d7c3d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-beae4532-d0cb-40e6-bc00-af8d223d7c3d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2023-01-13"
---

# Provision of Public Enquiries Line and Switch board Service

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-beae4532-d0cb-40e6-bc00-af8d223d7c3d

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## Summary

The Crown Commercial Service has awarded a contract for the Provision of Public Enquiries Line and Switchboard Service to THE CONTACT COMPANY LTD. The procurement method was Other - Direct Award from a framework agreement with a contract value of £93,500. The tender period ended on December 21, 2022, and the contract period is from December 23, 2022, to December 22, 2023. The contract was awarded on January 4, 2023, and is active.

This tender for telecommunications services can provide growth opportunities for businesses specializing in call handling and switchboard services. Businesses in the telecommunications sector or those offering comprehensive public inquiries solutions are well-suited to compete for this contract. The location of the services will be in the United Kingdom, creating a local opportunity for businesses in the region.

## Notice

Provision and operation of a comprehensive Public Enquiries Call Handling and Switchboard Service to receive and direct enquiries from members of the public.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/81537587-ce76-41de-9461-93864068aa6d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Direct Award from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Jan 2023 |
| Submission deadline | 21 Dec 2022 |
| Future notice date | Not specified |
| Award date | 4 Jan 2023 |
| Contract period | 5 Jan 2023 - 22 Dec 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £93,500 |
| Lots value | Not specified |
| Awards value | £93,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE CONTACT |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64227000 - Integrated telecommunications services

## Release History

- 13 Jan 2023 at 12:13 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/81537587-ce76-41de-9461-93864068aa6d
- 13 Jan 2023 at 10:22 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/81537587-ce76-41de-9461-93864068aa6d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/81537587-ce76-41de-9461-93864068aa6d
  13th January 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ee5f4edb-b21b-47a9-b27a-710e70f1b445
  Award Letter
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/022aa938-3630-4961-96e0-470339fa2f5e

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-beae4532-d0cb-40e6-bc00-af8d223d7c3d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-beae4532-d0cb-40e6-bc00-af8d223d7c3d.json.