---
title: "Corporate Complaints, FOI & Subject Access Case Management System"
ocid: "ocds-b5fd17-bec4aae2-f3f2-4ffa-810a-9f6e45602ccc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bec4aae2-f3f2-4ffa-810a-9f6e45602ccc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bec4aae2-f3f2-4ffa-810a-9f6e45602ccc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bec4aae2-f3f2-4ffa-810a-9f6e45602ccc.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "LEICESTERSHIRE COUNTY COUNCIL"
published: "2018-05-03"
---

# Corporate Complaints, FOI & Subject Access Case Management System

Buyer: LEICESTERSHIRE COUNTY COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-bec4aae2-f3f2-4ffa-810a-9f6e45602ccc

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## Summary

Leicestershire County Council is currently inviting tender bids for the "Corporate Complaints, FOI & Subject Access Case Management System". This service falls under the IT services category with a focus on software package and information systems, valued at £50,000. The tender is in the active stage, and the submission deadline is set for 21st May 2018. The contract period is expected to commence on 13th August 2018, lasting until 12th August 2020. Applications can be made via https://www.eastmidstenders.org/.

This tender presents a significant opportunity for businesses, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in IT services, software development, and management systems. Companies with expertise in handling integrated case management systems, data subject rights under GDPR, and information security are particularly well-suited to compete for this contract, which aims to improve the handling of statutory and non-statutory complaints and information requests.

## Notice

Tender bids are invited for the provision of an integrated case management system for the following broad areas: * statutory and non-statutory complaints, compliments and comments * Freedom of information / Environment Information Regulation requests * Data subject rights as defined by GDPR, including Subject Access Requests * Information security incidents Additional information: Please apply at https://www.eastmidstenders.org/

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bc7dc8ce-099f-470c-aa6a-959e8a03413a |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 May 2018 |
| Submission deadline | 21 May 2018 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 12 Aug 2018 - 12 Aug 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £50,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEICESTERSHIRE COUNTY COUNCIL |
| Locality | LEICESTER |
| Post town | Leicester |
| Postcode | LE3 8RA |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | Blaby |
| Electoral ward | Glenfield Faire |
| Westminster constituency | Mid Leicestershire |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 3 May 2018 at 10:25 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/bc7dc8ce-099f-470c-aa6a-959e8a03413a
- 3 May 2018 at 10:22 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/bc7dc8ce-099f-470c-aa6a-959e8a03413a
- 3 May 2018 at 10:17 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/bc7dc8ce-099f-470c-aa6a-959e8a03413a
- 2 May 2018 at 10:06 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/bc7dc8ce-099f-470c-aa6a-959e8a03413a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bc7dc8ce-099f-470c-aa6a-959e8a03413a
  3rd May 2018 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.leicestershire.gov.uk
- https://www.eastmidstenders.org/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bec4aae2-f3f2-4ffa-810a-9f6e45602ccc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bec4aae2-f3f2-4ffa-810a-9f6e45602ccc.json.