---
title: "WP2045 User Research Panel - CRM panel tool"
ocid: "ocds-b5fd17-beccac37-f3de-41c1-9934-9adcc3f8493e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-beccac37-f3de-41c1-9934-9adcc3f8493e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-beccac37-f3de-41c1-9934-9adcc3f8493e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-beccac37-f3de-41c1-9934-9adcc3f8493e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GOVERNMENT DIGITAL SERVICE"
published: "2022-05-30"
---

# WP2045 User Research Panel - CRM panel tool

Buyer: GOVERNMENT DIGITAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-beccac37-f3de-41c1-9934-9adcc3f8493e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-beccac37-f3de-41c1-9934-9adcc3f8493e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-beccac37-f3de-41c1-9934-9adcc3f8493e.json)

## Summary

The Government Digital Service has completed a procurement process for the "WP2045 User Research Panel - CRM panel tool," which falls under the software package and information systems category. Located in London, United Kingdom, this procurement utilised a selective method through a call-off from a framework agreement. The tender period concluded on 5th April 2022, with the awarded contract starting on 29th April 2022 and running until 28th April 2023. The total contract value is £165,000, with a minimum value of £55,000 allocated to the project.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) offering software development, user research, or database management services. Businesses that specialise in CRM solutions and user experience research would be particularly well-suited to engage in similar future tenders, allowing them to leverage their expertise and potentially collaborate with government agencies on innovative digital projects.

## Notice

To provide licences, to enable GOV.UK and HMRC to manager User Research Panel database. Other service include, Migration support of hosting, Hosting of User Research Panel, Hosting Support and training to use User Research Panel

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cd85071f-5ba9-4869-9655-67a6df24fb91 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 May 2022 |
| Submission deadline | 5 Apr 2022 |
| Future notice date | Not specified |
| Award date | 27 Apr 2022 |
| Contract period | 28 Apr 2022 - 28 Apr 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £165,000 |
| Lots value | Not specified |
| Awards value | £55,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GOVERNMENT DIGITAL SERVICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E1 8QS |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Whitechapel |
| Westminster constituency | Bethnal Green and Stepney |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PROVIDENTCRM |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 30 May 2022 at 16:13 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cd85071f-5ba9-4869-9655-67a6df24fb91

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cd85071f-5ba9-4869-9655-67a6df24fb91
  30th May 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4b39969f-5fe3-4fca-a46f-12fac7aba8b6
  Redacted fully signed contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-beccac37-f3de-41c1-9934-9adcc3f8493e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-beccac37-f3de-41c1-9934-9adcc3f8493e.json.