---
title: "Historic England Customer Service Provision - AWARD"
ocid: "ocds-b5fd17-bee08567-f535-4d39-9863-b7e4d15fae10"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bee08567-f535-4d39-9863-b7e4d15fae10"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bee08567-f535-4d39-9863-b7e4d15fae10.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bee08567-f535-4d39-9863-b7e4d15fae10.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HISTORIC ENGLAND"
published: "2024-11-28"
---

# Historic England Customer Service Provision - AWARD

Buyer: HISTORIC ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-bee08567-f535-4d39-9863-b7e4d15fae10

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-bee08567-f535-4d39-9863-b7e4d15fae10)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-bee08567-f535-4d39-9863-b7e4d15fae10.json)

## Summary

Historic England has awarded a contract for customer service provisions to Adecco UK Limited, valued at £447,278, with the contract running from 2nd December 2024 to 31st March 2028. This procurement falls under the Cleaning and sanitation services category, with specific classifications including Office cleaning services and Cleaning services. The service will operate from Adecco's or employees' premises from Monday to Friday, 09:00-17:00, year-round. The contract includes seven core service components with an optional component starting 1st March 2026, with no onsite requirement at Historic England's locations, and targets various regions such as the United Kingdom, British Overseas Territories, and other territories globally. This procurement was conducted via an open procedure, and the documentation and further details were published on 28th November 2024.

The awarded contract offers substantial growth opportunities for businesses specialising in customer service and cleaning services who can meet the specified service standards and operate remotely. Small and medium-sized enterprises (SMEs) are particularly well-suited to compete for such tenders due to the remote operational requirements and the focus on continuous service improvement highlighted by Historic England. This procurement paves the way for service-oriented businesses to expand their clientele and reinforce their market presence by collaborating with a prominent public sector organisation like Historic England.

## Notice

Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. This is required Monday to Friday year-round between 09:00-17:00. Historic England expects this work to be carried out from the supplier's premises or workers' homes without any requirement for an onsite presence at Historic England. This service will include seven core components with one optional component for possible inclusion on 1 March 2026. Historic England is committed to continuous improvement and is looking for a customer service partner to work with us to develop the quality of our service. Further information about expected volume of enquiries and the breakdown of previous contractors is included in Appendix 4.1.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/86bc510a-19af-4262-9c87-50ad7cfcbab7 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Nov 2024 |
| Submission deadline | 9 Sep 2024 |
| Future notice date | Not specified |
| Award date | 22 Nov 2024 |
| Contract period | 2 Dec 2024 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £447,278 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HISTORIC ENGLAND |
| Locality | WILTSHIRE |
| Post town | Swindon |
| Postcode | SN2 2EH |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Mannington and Western |
| Westminster constituency | Swindon South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ADECCO |

## CPV Codes

### Divisions

- 90 - Sewage, refuse, cleaning and environmental services

### Codes

- 90900000 - Cleaning and sanitation services
- 90910000 - Cleaning services
- 90919200 - Office cleaning services

## Release History

- 28 Nov 2024 at 09:32 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/86bc510a-19af-4262-9c87-50ad7cfcbab7
- 28 Nov 2024 at 09:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/86bc510a-19af-4262-9c87-50ad7cfcbab7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/86bc510a-19af-4262-9c87-50ad7cfcbab7
  28th November 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bee08567-f535-4d39-9863-b7e4d15fae10. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bee08567-f535-4d39-9863-b7e4d15fae10.json.