---
title: "GB-London: BIG001-0959 Support and maintenance of SunSystems for the Big Lottery Fund"
ocid: "ocds-b5fd17-bf13a33e-b7c7-40a6-871b-184fe5c8f1b9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bf13a33e-b7c7-40a6-871b-184fe5c8f1b9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bf13a33e-b7c7-40a6-871b-184fe5c8f1b9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bf13a33e-b7c7-40a6-871b-184fe5c8f1b9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BIG LOTTERY FUND"
published: "2018-10-09"
---

# GB-London: BIG001-0959 Support and maintenance of SunSystems for the Big Lottery Fund

Buyer: BIG LOTTERY FUND  
Current stage: Award  
OCID: ocds-b5fd17-bf13a33e-b7c7-40a6-871b-184fe5c8f1b9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-bf13a33e-b7c7-40a6-871b-184fe5c8f1b9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-bf13a33e-b7c7-40a6-871b-184fe5c8f1b9.json)

## Summary

The Big Lottery Fund, located in London, has completed the procurement process for the project titled "Support and maintenance of SunSystems for the Big Lottery Fund." This initiative falls under the category of software maintenance and repair services, aimed at ensuring the proper functioning of the SunSystems software used by the Fund's Finance department. The tender was actively pursued until 20th July 2018, with the ensuing contract commencing on 1st August 2018 and set to conclude on 31st July 2021. The procurement method details were not specified, and the overall contract value was reported in GBP.

This tender presents a significant opportunity for businesses specialising in software maintenance and support services, particularly those experienced in providing service contracts for financial software. Companies equipped to handle service-level agreements (SLAs) effectively would be well-suited to compete for similar upcoming contracts in this sector. The successful bidder, Touchstone FMS Ltd, is an example of a large supplier that can deliver on such requirements, highlighting the potential for growth for other capable firms seeking to enter or expand within this niche market.

## Notice

Software maintenance and repair services. SunSystems ('the Software') is used by the BIG Lottery Fund's Finance department. The Fund is seeking a service provider to maintain and keep the Software in good, serviceable repair and maintain an efficient and effective support service to deal with faults within agreed SLAs.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f8aa7caa-1a5a-4a74-9737-b626aa3fb4ab |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Oct 2018 |
| Submission deadline | 20 Jul 2018 |
| Future notice date | Not specified |
| Award date | 19 Jul 2018 |
| Contract period | 31 Jul 2018 - 31 Jul 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1 |
| Lots value | Not specified |
| Awards value | £1 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BIG LOTTERY FUND |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC4A 1DE |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Castle Baynard |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TOUCHSTONE FMS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72267000 - Software maintenance and repair services

## Release History

- 9 Oct 2018 at 13:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f8aa7caa-1a5a-4a74-9737-b626aa3fb4ab

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f8aa7caa-1a5a-4a74-9737-b626aa3fb4ab
  9th October 2018 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=350779365
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bf13a33e-b7c7-40a6-871b-184fe5c8f1b9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bf13a33e-b7c7-40a6-871b-184fe5c8f1b9.json.