---
title: "Customer Survey Research Services Framework"
ocid: "ocds-b5fd17-bf1bff5d-961d-4b87-96c3-850303b4bfe0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bf1bff5d-961d-4b87-96c3-850303b4bfe0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bf1bff5d-961d-4b87-96c3-850303b4bfe0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bf1bff5d-961d-4b87-96c3-850303b4bfe0.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "HYDE HOUSING ASSOCIATION LTD"
published: "2023-02-01"
---

# Customer Survey Research Services Framework

Buyer: HYDE HOUSING ASSOCIATION LTD  
Current stage: Tender  
OCID: ocds-b5fd17-bf1bff5d-961d-4b87-96c3-850303b4bfe0

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## Summary

The Hyde Housing Association Ltd is seeking to procure customer survey research services through an open procedure. The tender, titled "Customer Survey Research Services Framework," involves two lots focusing on telephone survey services and SMS/Email/IVR survey services. The procurement stage is currently active, with a tender deadline of 3rd March 2023 and a contract period starting on 1st April 2023.

This tender presents an opportunity for businesses providing survey services to engage with Hyde Housing Association Ltd. Companies offering telephone survey services, SMS/Email/IVR survey services, and other related services are well-suited to compete. The procurement process is designed to be SME and VCSE-friendly, aligning with the organisation's goal to involve smaller entities in their contracting initiatives.

## Notice

Hyde's intention in respect of this invitation to tender is to procure a customer survey research services provider to meet the company's listed requirements. The Framework will consists of two lots; Lot 1: Provider of telephone survey services and Lot 2: Provider of SMS / Email / IVR survey services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a102a3b5-4f26-446a-8027-7294f4193ee6 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Feb 2023 |
| Submission deadline | 3 Mar 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2023 - 1 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HYDE HOUSING ASSOCIATION LTD |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 9EQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services
- 79311100 - Survey design services
- 79311200 - Survey conduction services
- 79311210 - Telephone survey services
- 79311300 - Survey analysis services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 1 Feb 2023 at 23:53 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a102a3b5-4f26-446a-8027-7294f4193ee6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a102a3b5-4f26-446a-8027-7294f4193ee6
  1st February 2023 - Opportunity notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=59748&B=HYDE-HOUSING
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/119413
  User / Company

## Notice URLs

- https://www.hyde-housing.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bf1bff5d-961d-4b87-96c3-850303b4bfe0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bf1bff5d-961d-4b87-96c3-850303b4bfe0.json.