---
title: "Customer Service Software"
ocid: "ocds-b5fd17-bf22ae53-aa82-4c1c-a728-a9a224052820"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bf22ae53-aa82-4c1c-a728-a9a224052820"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bf22ae53-aa82-4c1c-a728-a9a224052820.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bf22ae53-aa82-4c1c-a728-a9a224052820.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ASHFORD BOROUGH COUNCIL"
published: "2026-03-16"
---

# Customer Service Software

Buyer: ASHFORD BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-bf22ae53-aa82-4c1c-a728-a9a224052820

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-bf22ae53-aa82-4c1c-a728-a9a224052820)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-bf22ae53-aa82-4c1c-a728-a9a224052820.json)

## Summary

Ashford Borough Council has completed a procurement process for the provision of customer service software under the title “Customer Service Software.” This procurement falls under the industry category of software package and information systems and utilises the G-Cloud 14 framework for a call-off contract. The procurement method adopted was selective, leveraging an existing framework agreement. Key dates include the award date on 16th March 2026, with the contract period stretching from 1st April 2026 to 31st March 2029. The delivery address for the contract is located in Ashford, England, postal code TN23 1HU.

This tender presents substantial growth opportunities for businesses specialising in software solutions, particularly those adept at providing high-quality customer service software packages. Given the selective procurement approach, firms already positioned within the framework with robust product offerings stand a favourable chance to compete. Suitable businesses include SMEs, as indicated in the tender suitability criteria. Britannic Technologies Limited, a large-scale company, was successful in this award, which underscores potential benefits for companies aiming to expand their market reach through public sector contracts.

## Notice

Call-off contract via G-Cloud 14 framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bee18782-9e11-48c2-8f1c-b357bc337ecd |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Mar 2026 |
| Submission deadline | 15 Jan 2026 |
| Future notice date | Not specified |
| Award date | 16 Mar 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £35,760 |
| Lots value | Not specified |
| Awards value | £35,760 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ASHFORD BOROUGH COUNCIL |
| Locality | ASHFORD |
| Post town | Tonbridge |
| Postcode | TN23 1HU |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ45 Mid Kent |
| Local authority | Ashford |
| Electoral ward | Victoria |
| Westminster constituency | Ashford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRITANNIC TECHNOLOGIES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 16 Mar 2026 at 21:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bee18782-9e11-48c2-8f1c-b357bc337ecd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bee18782-9e11-48c2-8f1c-b357bc337ecd
  16th March 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bf22ae53-aa82-4c1c-a728-a9a224052820. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bf22ae53-aa82-4c1c-a728-a9a224052820.json.