---
title: "Contract Award- Provision and management of IT service desk"
ocid: "ocds-b5fd17-bf3c63c6-a2c2-4024-84de-c04b90ec7e94"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bf3c63c6-a2c2-4024-84de-c04b90ec7e94"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bf3c63c6-a2c2-4024-84de-c04b90ec7e94.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bf3c63c6-a2c2-4024-84de-c04b90ec7e94.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ROYAL BOROUGH OF KENSINGTON AND CHELSEA"
published: "2026-01-26"
---

# Contract Award- Provision and management of IT service desk

Buyer: ROYAL BOROUGH OF KENSINGTON AND CHELSEA  
Current stage: Award  
OCID: ocds-b5fd17-bf3c63c6-a2c2-4024-84de-c04b90ec7e94

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-bf3c63c6-a2c2-4024-84de-c04b90ec7e94)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-bf3c63c6-a2c2-4024-84de-c04b90ec7e94.json)

## Summary

The procurement process for the contract titled "Contract Award- Provision and management of IT service desk" was conducted by the Royal Borough of Kensington and Chelsea. This contract falls under the industry category of IT services, encompassing consulting, software development, Internet, and support. The procurement stage is currently in the 'Award' phase, with an active status and a value of £1,558,000. The procurement was finalised on 23rd October 2025, with the contract period spanning from 16th November 2025 to 15th November 2030. The services are to be delivered across a wide range of locations including the United Kingdom, British Oversea Territories, Channel Islands, Isle of Man, Europe, and the Rest of the World.

This tender presents significant opportunities for businesses in the IT services sector seeking expansion. Although the contract is not specifically aimed at small or voluntary, community and social enterprises, larger businesses like Agilisys Ltd, the awarded supplier, are ideal candidates, particularly those with robust capabilities in managing comprehensive IT service desks. Engaging with such contracts could enhance a company's portfolio, expand its market presence, and increase revenue streams globally. As the procurement method is classified as 'Other', prospective businesses should ensure they possess a tailored approach and high-level compliance with the project's bespoke requirements.

## Notice

The provision and management of the IT service desk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c4d9932f-40c0-4bbd-9bbf-29676bdb7be4 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Jan 2026 |
| Submission deadline | 22 Oct 2025 |
| Future notice date | Not specified |
| Award date | 22 Oct 2025 |
| Contract period | 16 Nov 2025 - 15 Nov 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,558,000 |
| Lots value | Not specified |
| Awards value | £1,558,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROYAL BOROUGH OF KENSINGTON AND CHELSEA |
| Locality | LONDON |
| Post town | West London |
| Postcode | W8 7NX |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham |
| Local authority | Kensington and Chelsea |
| Electoral ward | Campden |
| Westminster constituency | Kensington and Bayswater |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AGILISYS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 26 Jan 2026 at 13:50 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c4d9932f-40c0-4bbd-9bbf-29676bdb7be4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c4d9932f-40c0-4bbd-9bbf-29676bdb7be4
  26th January 2026 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=1009284754
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bf3c63c6-a2c2-4024-84de-c04b90ec7e94. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bf3c63c6-a2c2-4024-84de-c04b90ec7e94.json.