---
title: "CBMDC 462 - automated telephony call routing solution"
ocid: "ocds-b5fd17-bf7e2b2c-88c1-4a85-9fb6-072346a42c3d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bf7e2b2c-88c1-4a85-9fb6-072346a42c3d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bf7e2b2c-88c1-4a85-9fb6-072346a42c3d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bf7e2b2c-88c1-4a85-9fb6-072346a42c3d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CITY OF BRADFORD METROPOLITAN DISTRICT COUNCIL"
published: "2026-03-12"
---

# CBMDC 462 - automated telephony call routing solution

Buyer: CITY OF BRADFORD METROPOLITAN DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-bf7e2b2c-88c1-4a85-9fb6-072346a42c3d

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## Summary

City of Bradford Metropolitan District Council has completed the award stage for the procurement of an automated telephony call routing solution, classified under telephone switchboards and call centre IT services. The procurement, identified as CBMDC 462, was conducted via a direct award under the NHS Patient Healthcare Communications and Related IT Services framework. The project is set to commence on 1st April 2026 and will run until 31st March 2028, with the option to extend for an additional 12 months. The contracting process took place in Yorkshire and the Humber, with an overall contract value anticipated between £40,000 and £70,000. Key details regarding this procurement were made public on 12th March 2026.

This opportunity is poised to benefit businesses specialising in telephony and IT services, particularly those with expertise in automated call routing solutions and speech recognition technology. While the direct award methodology limits competition, larger companies like NETCALL TECHNOLOGY LTD, who secured the contract, exhibit the capacity to innovate and deliver complex telecom solutions. Enterprises with capabilities in providing comprehensive, scalable call centre systems are encouraged to gear up for future engagements with City of Bradford or similar councils, enhancing their market presence within the public sector.

## Notice

Automated telephony call routing solution, including Liberty Contact Portal, SolutionCare and Speech Recognition and Tuning. Used in the contact centre for external calls. Procured via NHS Patient Healthcare Communications and Related IT Services framework - Lot 1: Patient Messaging Services 2 year, with 1 x 12 month extension

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e571ec99-6617-4a09-adea-46cf7f437933 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Mar 2026 |
| Submission deadline | 13 Feb 2026 |
| Future notice date | Not specified |
| Award date | 9 Mar 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £70,000 |
| Lots value | Not specified |
| Awards value | £41,252 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CITY OF BRADFORD METROPOLITAN DISTRICT COUNCIL |
| Locality | BRADFORD |
| Post town | Bradford |
| Postcode | BD1 1HX |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE41 Bradford |
| Local authority | Bradford |
| Electoral ward | City |
| Westminster constituency | Bradford West |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 32543000 - Telephone switchboards
- 72000000 - IT services: consulting, software development, Internet and support
- 79512000 - Call centre

## Release History

- 12 Mar 2026 at 10:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e571ec99-6617-4a09-adea-46cf7f437933

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e571ec99-6617-4a09-adea-46cf7f437933
  12th March 2026 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=102755&B=UK
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/103277
  User / Company

## Notice URLs

- https://www.bradford.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bf7e2b2c-88c1-4a85-9fb6-072346a42c3d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bf7e2b2c-88c1-4a85-9fb6-072346a42c3d.json.