---
title: "Third Line Support"
ocid: "ocds-b5fd17-bf966d68-198e-41a0-8bcc-a758fe1d55ea"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bf966d68-198e-41a0-8bcc-a758fe1d55ea"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bf966d68-198e-41a0-8bcc-a758fe1d55ea.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bf966d68-198e-41a0-8bcc-a758fe1d55ea.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WANDLE HOUSING ASSOCIATION LIMITED"
published: "2025-01-21"
---

# Third Line Support

Buyer: WANDLE HOUSING ASSOCIATION LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-bf966d68-198e-41a0-8bcc-a758fe1d55ea

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-bf966d68-198e-41a0-8bcc-a758fe1d55ea)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-bf966d68-198e-41a0-8bcc-a758fe1d55ea.json)

## Summary

Wandle Housing Association Limited is seeking third line support for both on-premise and cloud-based IT services under the title "Third Line Support," classified under IT services: consulting, software development, Internet and support (CPV 72000000). The procurement process, conducted by selective method through a call-off from a framework agreement, is located in London, United Kingdom. The contract is valued at GBP 129,493.96 and has a timeline starting from 1st December 2024 to 30th November 2027. The award was completed with Phoenix Software Ltd, following the tender process which ended on 25th June 2024.

This tender presents substantial opportunities for IT service providers specialising in both on-premise hardware and software, as well as cloud-based services including Microsoft 365 and Azure. Small and medium-sized enterprises (SMEs) that offer comprehensive IT support and cyber security services, particularly those adept in monitoring and remediating vulnerabilities, would be well-suited to compete in such tenders. The engagement with Wandle Housing Association Limited, a significant buyer in the industry, can lead to significant business growth and a strengthened portfolio in IT services.

## Notice

3rd Line Support which include support for both: On-premise services which include all hardware and software services that are held on our datacentre at 230 Blackfriars Support for items such as Firewalls, Core and edge switches, VMware hosts, Storage (SAN), WIFI, etc. Cloud based services held in Microsoft 365 tenancy, Azure Infrastructure as a services (IaaS), Virtual Machines, Cloud networking, cloud services, etc. Cyber Security services which includes the use of Sentinel SOC for Monitoring and remediating any vulnerabilities, thereby educing our attack surface.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7ce25e66-22c5-43bc-a93d-74af2bb583a7 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jan 2025 |
| Submission deadline | 25 Jun 2024 |
| Future notice date | Not specified |
| Award date | 21 Nov 2024 |
| Contract period | 1 Dec 2024 - 30 Nov 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £129,493 |
| Lots value | Not specified |
| Awards value | £129,493 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WANDLE HOUSING ASSOCIATION LIMITED |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 9BB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PHOENIX SOFTWARE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 21 Jan 2025 at 15:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7ce25e66-22c5-43bc-a93d-74af2bb583a7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7ce25e66-22c5-43bc-a93d-74af2bb583a7
  21st January 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bf966d68-198e-41a0-8bcc-a758fe1d55ea. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bf966d68-198e-41a0-8bcc-a758fe1d55ea.json.