---
title: "IT Service Management (ITSM) Tooling and SMI3 Riverbed Software Licences, Support and Maintenance Renewal"
ocid: "ocds-b5fd17-bf96cfbd-78e9-4a4c-808e-4f3875a2b281"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bf96cfbd-78e9-4a4c-808e-4f3875a2b281"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bf96cfbd-78e9-4a4c-808e-4f3875a2b281.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bf96cfbd-78e9-4a4c-808e-4f3875a2b281.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF DEFENCE"
published: "2024-10-10"
---

# IT Service Management (ITSM) Tooling and SMI3 Riverbed Software Licences, Support and Maintenance Renewal

Buyer: MINISTRY OF DEFENCE  
Current stage: Award  
OCID: ocds-b5fd17-bf96cfbd-78e9-4a4c-808e-4f3875a2b281

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## Summary

The Ministry of Defence has completed the procurement process for the renewal of IT Service Management (ITSM) Tooling and SMI3 Riverbed Software Licences, including support and maintenance, to be co-termed until 1st September 2025. This contract, valued at £1,555,142.68, falls under the IT services industry category and is specifically managed within the South West region of the United Kingdom. The procurement was conducted through a selective call-off from a framework agreement, with the tender period closing on 19th August 2024, and the contract period spanning from 2nd September 2024 to 1st September 2025. The award was conferred to CDW Limited on 19th September 2024.

This tender presents significant growth opportunities for businesses specialising in IT services, especially those offering software support and maintenance solutions. Small and medium-sized enterprises (SMEs) could greatly benefit from such contracts, provided they can meet the selective procurement requirements and deliver the necessary support services. Organisations similar to CDW Limited, which have a proven track record in providing comprehensive IT service solutions, will find this type of tender attractive for expanding their service portfolios and solidifying their positions within the governmental IT services sector.

## Notice

The scope of this requirement extends to the annual renewal of support, maintenance, and renewal of existing licences only, co-terming the renewal expiry to the 1st September 2025. The scope of the requirement does not extend to new hardware or software licences, with the exception of the Trading-Up of Riverbed SteelCentral NPM xx70 & related Appliances, Licenses associated Subscription Options and Support.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/365cbecf-86f4-49be-a39e-86129685df09 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Oct 2024 |
| Submission deadline | 19 Aug 2024 |
| Future notice date | Not specified |
| Award date | 18 Sep 2024 |
| Contract period | 1 Sep 2024 - 1 Sep 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,555,142 |
| Lots value | Not specified |
| Awards value | £1,555,142 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF DEFENCE |
| Locality | WILTSHIRE |
| Post town | Swindon |
| Postcode | SN13 9NR |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK72 Wiltshire |
| Local authority | Wiltshire |
| Electoral ward | Corsham Ladbrook |
| Westminster constituency | Chippenham |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CDW |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 10 Oct 2024 at 11:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/365cbecf-86f4-49be-a39e-86129685df09

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/365cbecf-86f4-49be-a39e-86129685df09
  10th October 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a39543ea-3185-451b-908d-713d45ed15e6
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/fcd3d549-c3cf-4461-9e30-93d8a1e708b5

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bf96cfbd-78e9-4a4c-808e-4f3875a2b281. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bf96cfbd-78e9-4a4c-808e-4f3875a2b281.json.