---
title: "UK SBS IT17360 Complaint and Work Management SystemSupport contract"
ocid: "ocds-b5fd17-bfbe69ed-b55a-4ba3-a530-eea7fb0d7057"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bfbe69ed-b55a-4ba3-a530-eea7fb0d7057"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bfbe69ed-b55a-4ba3-a530-eea7fb0d7057.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bfbe69ed-b55a-4ba3-a530-eea7fb0d7057.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK SHARED BUSINESS SERVICES LIMITED"
published: "2017-09-07"
---

# UK SBS IT17360 Complaint and Work Management SystemSupport contract

Buyer: UK SHARED BUSINESS SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-bfbe69ed-b55a-4ba3-a530-eea7fb0d7057

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## Summary

The procurement process involves the UK Shared Business Services Limited, which has issued a tender titled "UK SBS IT17360 Complaint and Work Management System Support contract." This contract is classified under software support services and is aimed at providing support for workflow and complaints management software. The procurement method used is selective, specifically a call-off from a framework agreement. The contract period commenced on 11th August 2017 and runs until 10th February 2018, following a tender deadline that ended on 10th August 2017. Deliveries are to be made across various locations including the British Overseas Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and the United Kingdom.

This tender presents a valuable opportunity for businesses specialising in software support services, particularly small and medium-sized enterprises (SMEs) that can provide efficient and effective solutions for workflow and complaints management. Companies that possess the capability to engage in tailored support services can leverage this contract to expand their market presence and foster business growth within both the public and private sectors.

## Notice

Support for workflow / complaints management software.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/be45aefe-a2f1-41ad-a8f0-00b8d300e424 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Sep 2017 |
| Submission deadline | 10 Aug 2017 |
| Future notice date | Not specified |
| Award date | 9 Aug 2017 |
| Contract period | 10 Aug 2017 - 10 Feb 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £38,250 |
| Lots value | Not specified |
| Awards value | £38,250 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK SHARED BUSINESS SERVICES LIMITED |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1FF |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | COMPUTER APPLICATION SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 7 Sep 2017 at 08:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/be45aefe-a2f1-41ad-a8f0-00b8d300e424

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/be45aefe-a2f1-41ad-a8f0-00b8d300e424
  7th September 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bfbe69ed-b55a-4ba3-a530-eea7fb0d7057. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bfbe69ed-b55a-4ba3-a530-eea7fb0d7057.json.