---
title: "Telephony Replacement Project - CCS Framework RM3808, Lot 13"
ocid: "ocds-b5fd17-bfc0cc12-8da1-48e0-a415-0b9d5301b913"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bfc0cc12-8da1-48e0-a415-0b9d5301b913"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bfc0cc12-8da1-48e0-a415-0b9d5301b913.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bfc0cc12-8da1-48e0-a415-0b9d5301b913.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL"
published: "2023-08-21"
---

# Telephony Replacement Project - CCS Framework RM3808, Lot 13

Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-bfc0cc12-8da1-48e0-a415-0b9d5301b913

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-bfc0cc12-8da1-48e0-a415-0b9d5301b913)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-bfc0cc12-8da1-48e0-a415-0b9d5301b913.json)

## Summary

The Sandwell Metropolitan Borough Council has awarded the contract for the Telephony Replacement Project to BT Group PLC. The project involved replacing telephony services for the council's contact centre under the CCS Framework RM3808, Lot 13. The total contract value is £735,121 in GBP. The procurement method used was a selective process with a tender period ending on 21st June 2023. The contract is set to start on 1st October 2023 and end on 30th September 2026. This opportunity falls under the services category and is suitable for SMEs and VCSEs.

This awarded contract provides a growth opportunity for businesses interested in providing telephony services. Companies with expertise in software packages and information systems can compete effectively in this tender. The project location is in Sandwell, England, with specific postal code B69 3DE. With a focus on service delivery, businesses looking to expand their offerings in this industry category are well-suited to explore this tender opportunity under the restricted procurement procedure.

## Notice

Telephony replacement for the council's contact centre services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e13c3555-b73e-4770-8024-b93c5f3159e0 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Aug 2023 |
| Submission deadline | 21 Jun 2023 |
| Future notice date | Not specified |
| Award date | 14 Aug 2023 |
| Contract period | 30 Sep 2023 - 30 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £735,121 |
| Lots value | Not specified |
| Awards value | £735,121 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL |
| Locality | SANDWELL |
| Post town | Birmingham |
| Postcode | B69 3BS |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG37 Sandwell |
| Local authority | Sandwell |
| Electoral ward | Oldbury |
| Westminster constituency | West Bromwich |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BT GROUP |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 21 Aug 2023 at 08:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e13c3555-b73e-4770-8024-b93c5f3159e0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e13c3555-b73e-4770-8024-b93c5f3159e0
  21st August 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bfc0cc12-8da1-48e0-a415-0b9d5301b913. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bfc0cc12-8da1-48e0-a415-0b9d5301b913.json.