---
title: "DHSC Intranet Hosting & Technical Support - GCloud12 Call-Off Contract"
ocid: "ocds-b5fd17-bfec32f0-ec67-4c22-87e1-72725fb13c0b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bfec32f0-ec67-4c22-87e1-72725fb13c0b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bfec32f0-ec67-4c22-87e1-72725fb13c0b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bfec32f0-ec67-4c22-87e1-72725fb13c0b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE (DHSC)"
published: "2023-04-25"
---

# DHSC Intranet Hosting & Technical Support - GCloud12 Call-Off Contract

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE (DHSC)  
Current stage: Award  
OCID: ocds-b5fd17-bfec32f0-ec67-4c22-87e1-72725fb13c0b

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## Summary

The Department of Health and Social Care (DHSC) has awarded a contract for Intranet Hosting & Technical Support under the GCloud12 Call-Off Contract with DXW. The contract, valued at £227,622, falls under the IT services category. The procurement method used was selective, involving a call-off from a framework agreement. The contract period runs from October 20, 2022, to October 19, 2024, with the tender period ending on August 23, 2022. This opportunity is suitable for small and medium-sized enterprises (SMEs) and would be of interest to businesses in the consulting, software development, and internet support sectors. The contract was awarded on September 27, 2022.

This procurement process by the DHSC presents a growth opportunity for businesses in the IT services sector, particularly those involved in consulting, software development, and internet support. SMEs, in particular, can find this tender appealing due to its selective procurement method and the clear timeline provided for the contract period. The specified contract requirements highlight the need for user profiling workshops, content design support, research sessions, and delivery management. Businesses that can offer tailored solutions and exceptional technical support are well-suited to compete for this contract, aimed at enhancing the HR intranet user experience for DHSC staff.

## Notice

DHSC Intranet Hosting & Technical Support - GCloud12 Call-Off Contract with DXW. Update 27 March 2023: The potential cost of the total lifetime of the contract has now been updated to PS227,622 and the scope of this contract will now include additional deliverables; specifically: - a user profiling workshop with external content design support - a round of user research to profile and understand the needs of DHSC staff within their HR intranet use - running content workshops with HR and Digital teams to look at content auditing, best practice in terms of attachments/downloads and broader content strategy; the exact number to be determined once the user profile work has been completed - implementation of changes designed using the user research sessions alongside production of any new intranet pages, move content around, adjust structure, taxonomies & website structure - running a second, shorter round of user research process to validate any changes made and to assess if the Buyer and Supplier have met their objectives to improving user access to HR content on the DHSC intranet. - the Supplier will also allocate a designated project manager to provide delivery support.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3fa45269-23b8-4cb9-8a8d-4bdbe8b73100 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Apr 2023 |
| Submission deadline | 23 Aug 2022 |
| Future notice date | Not specified |
| Award date | 26 Sep 2022 |
| Contract period | 19 Oct 2022 - 19 Oct 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £227,622 |
| Lots value | Not specified |
| Awards value | £216,086 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE (DHSC) |
| Locality | WESTMINSTER |
| Post town | South West London |
| Postcode | SW1H 0EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DXW |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 25 Apr 2023 at 22:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3fa45269-23b8-4cb9-8a8d-4bdbe8b73100
- 29 Sep 2022 at 09:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3989ade1-5a36-4c94-8b55-e67a5eadd025

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3fa45269-23b8-4cb9-8a8d-4bdbe8b73100
  25th April 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/3989ade1-5a36-4c94-8b55-e67a5eadd025
  29th September 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/830cef65-c7d1-4a9e-81c2-ed8f187dc7e0
  DHSC Intranet Hosting Technical Support - G-Cloud-12-Call-Off-Contract-_Redacted for publication
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e00aa42f-a487-4b30-9310-aa0bd5e596a5
  DHSC Intranet Hosting Technical Support - G-Cloud-12-Call-Off-Contract-_Redacted for publication

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bfec32f0-ec67-4c22-87e1-72725fb13c0b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bfec32f0-ec67-4c22-87e1-72725fb13c0b.json.