---
title: "Avaya Contact Centre Provision"
ocid: "ocds-b5fd17-bff45fe1-fe3d-4ea7-9737-ededc2d26c5f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bff45fe1-fe3d-4ea7-9737-ededc2d26c5f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bff45fe1-fe3d-4ea7-9737-ededc2d26c5f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bff45fe1-fe3d-4ea7-9737-ededc2d26c5f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MARITIME & COASTGUARD AGENCY"
published: "2017-02-23"
---

# Avaya Contact Centre Provision

Buyer: MARITIME & COASTGUARD AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-bff45fe1-fe3d-4ea7-9737-ededc2d26c5f

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## Summary

The Maritime & Coastguard Agency has completed a public procurement process for the provision of an Avaya Contact Centre, valued at £124,575, following a direct award method. The procurement, which falls under the telecommunications equipment category, began prior to the tender period that concluded on 10 February 2017. The contract period commenced on 11 February 2017 and runs until 31 March 2017. This procurement covered delivery to multiple locations including the Registry of Shipping and Seaman in Cardiff and the ICT Helpdesk in Southampton.

This tender presents significant opportunities for businesses specialising in telecommunications and contact centre solutions. Companies with experience in configuring and distributing network equipment would be particularly well-suited to compete for similar contracts. The successful supplier for this contract, Vodafone, demonstrates the potential for large-scale organisations to engage in public sector contracts, emphasising the importance of robust delivery capabilities and customer support services in the industry.

## Notice

As part of the ongoing project MCA require an Avaya contact centre to be configured and distributed to the following locations: Registry of Shipping and Seaman Cardiff ICT Helpdesk Spring Place Southampton Seafarers Spring Place Southampton

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/15f16dcd-5e88-47f3-8efa-a35448888f81 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Works |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Feb 2017 |
| Submission deadline | 10 Feb 2017 |
| Future notice date | Not specified |
| Award date | 10 Feb 2017 |
| Contract period | 11 Feb 2017 - 31 Mar 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £124,575 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MARITIME & COASTGUARD AGENCY |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO15 1EG |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ32 Southampton |
| Local authority | Southampton |
| Electoral ward | Banister & Polygon |
| Westminster constituency | Southampton Itchen |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VODAFONE |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32429000 - Telephone network equipment

## Release History

- 23 Feb 2017 at 13:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/15f16dcd-5e88-47f3-8efa-a35448888f81

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/15f16dcd-5e88-47f3-8efa-a35448888f81
  23rd February 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bff45fe1-fe3d-4ea7-9737-ededc2d26c5f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bff45fe1-fe3d-4ea7-9737-ededc2d26c5f.json.