---
title: "Service Desk System"
ocid: "ocds-b5fd17-bffca623-c0af-4689-b3a0-3020a7f057ed"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bffca623-c0af-4689-b3a0-3020a7f057ed"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bffca623-c0af-4689-b3a0-3020a7f057ed.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bffca623-c0af-4689-b3a0-3020a7f057ed.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BATH AND NORTH EAST SOMERSET COUNCIL"
published: "2017-04-26"
---

# Service Desk System

Buyer: BATH AND NORTH EAST SOMERSET COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-bffca623-c0af-4689-b3a0-3020a7f057ed

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-bffca623-c0af-4689-b3a0-3020a7f057ed)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-bffca623-c0af-4689-b3a0-3020a7f057ed.json)

## Summary

The Bath and North East Somerset Council has successfully completed a procurement process for a Service Desk System, awarded through a direct procurement method via the GCloud framework. The contract, valued at £40,000, falls under the miscellaneous software package and computer systems category, with delivery set for the South West region of the United Kingdom. The contract period commenced on 10 November 2016 and is due to conclude on 9 November 2018. Key dates include the end of the tender period on 1 November 2016 and the contract award date of 9 November 2016, with the award notice published on 26 April 2017.

This tender offers significant opportunities for businesses specialising in software and IT services, particularly for small and medium-sized enterprises (SMEs). Companies with expertise in service desk solutions and management systems would be well-positioned to compete in similar future tenders, especially those looking to expand their footprint within the public sector. Engaging with Bath and North East Somerset Council may lead to further collaborative ventures, enhancing visibility and growth within the local market.

## Notice

Service Desk Software awarded via GCloud

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6be0ee8c-47b6-45af-befc-fa458655edf7 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Apr 2017 |
| Submission deadline | 1 Nov 2016 |
| Future notice date | Not specified |
| Award date | 9 Nov 2016 |
| Contract period | 10 Nov 2016 - 9 Nov 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £40,000 |
| Lots value | Not specified |
| Awards value | £40,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BATH AND NORTH EAST SOMERSET COUNCIL |
| Locality | BATH |
| Post town | Bath |
| Postcode | BA1 5AW |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK52 Bath & North East Somerset and South Gloucestershire |
| Local authority | Bath and North East Somerset |
| Electoral ward | Kingsmead |
| Westminster constituency | Bath |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FOCUS GROUP EUROPE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48900000 - Miscellaneous software package and computer systems

## Release History

- 26 Apr 2017 at 13:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6be0ee8c-47b6-45af-befc-fa458655edf7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6be0ee8c-47b6-45af-befc-fa458655edf7
  26th April 2017 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.bathnes.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bffca623-c0af-4689-b3a0-3020a7f057ed. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bffca623-c0af-4689-b3a0-3020a7f057ed.json.