---
title: "Contact Centre Platform"
ocid: "ocds-b5fd17-bfffc1d0-683d-470d-9acd-370e71b90dd6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bfffc1d0-683d-470d-9acd-370e71b90dd6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bfffc1d0-683d-470d-9acd-370e71b90dd6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bfffc1d0-683d-470d-9acd-370e71b90dd6.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "SOVEREIGN HOUSING ASSOCIATION LTD"
published: "2017-03-13"
---

# Contact Centre Platform

Buyer: SOVEREIGN HOUSING ASSOCIATION LTD  
Current stage: Tender  
OCID: ocds-b5fd17-bfffc1d0-683d-470d-9acd-370e71b90dd6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-bfffc1d0-683d-470d-9acd-370e71b90dd6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-bfffc1d0-683d-470d-9acd-370e71b90dd6.json)

## Summary

Sovereign Housing Association Ltd is currently conducting a procurement process for a "Contact Centre Platform" solution, which is classified under the contact management software package category (CPV Code: 48333000). The tender, which is in the active stage, aims to procure a solution that combines a Commercial-off-the-Shelf (COTS) product with configuration/customisation and implementation services. The procurement method is selective, employing a restricted procedure, and the tender period is set to conclude on 10 April 2017. The contract is slated to commence on 1 September 2017 and will run until 31 August 2018. The primary location for delivery is within the South East region of the United Kingdom.

This tender presents an excellent opportunity for businesses specializing in information technology and software solutions, particularly those with expertise in contact centre systems. Small and medium-sized enterprises (SMEs) are encouraged to participate, and those with capabilities in providing flexible contact management solutions will be well-suited to compete for this contract. The combination of software provision and consultancy in implementation services will enable businesses to demonstrate their innovation and adaptability, potentially leading to significant growth in the public sector market.

## Notice

The purpose of this Procurement is to procure a solution ideally based on a Commercial-off-the-Shelf ("COTS") product combined with configuration/customisation and implementation services to deliver a contact centre platform. Sovereign is seeking a Solution that will allow us to be more flexible in our contact channel offering and how we manage resident contact.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4aae4345-d381-4c3b-87f3-0c018a3b5c46 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Mar 2017 |
| Submission deadline | 10 Apr 2017 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Aug 2017 - 31 Aug 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOVEREIGN HOUSING ASSOCIATION LTD |
| Locality | NEWBURY |
| Post town | Reading |
| Postcode | RG14 5EE |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ16 Berkshire West |
| Local authority | West Berkshire |
| Electoral ward | Newbury Central |
| Westminster constituency | Newbury |
| Delivery location | TLJ South East (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48333000 - Contact management software package

## Release History

- 13 Mar 2017 at 09:15 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/4aae4345-d381-4c3b-87f3-0c018a3b5c46

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4aae4345-d381-4c3b-87f3-0c018a3b5c46
  13th March 2017 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-Newbury:-Contact-management-software-package./366QR72H9W
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bfffc1d0-683d-470d-9acd-370e71b90dd6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bfffc1d0-683d-470d-9acd-370e71b90dd6.json.