---
title: "Contact Centre Software"
ocid: "ocds-b5fd17-c001033d-8d40-4535-a0b1-c9242f40385a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c001033d-8d40-4535-a0b1-c9242f40385a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c001033d-8d40-4535-a0b1-c9242f40385a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c001033d-8d40-4535-a0b1-c9242f40385a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WEST LINDSEY DISTRICT COUNCIL"
published: "2024-08-01"
---

# Contact Centre Software

Buyer: WEST LINDSEY DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-c001033d-8d40-4535-a0b1-c9242f40385a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c001033d-8d40-4535-a0b1-c9242f40385a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c001033d-8d40-4535-a0b1-c9242f40385a.json)

## Summary

West Lindsey District Council has completed the procurement process for purchasing "Contact Centre Software," principally classified under Software package and information systems, with IT services as additional classification. The contract, valued at £235,023, covers the region of England, United Kingdom, and belongs to the services category. The procurement process reached the award stage, with significant dates being the contract period starting on 30th July 2024 and ending on 29th July 2027. The council chose the procurement method classified as "Other". Kerv Experience has been awarded the contract effective from 10th May 2024.

This tender offers a substantial opportunity for businesses involved in the development and supply of contact centre software and related IT services. Large businesses with established capabilities in providing comprehensive contact centre solutions will find this contract beneficial for expanding their market presence in public sector engagements. While the contract has been awarded, similar future opportunities could be of great interest to businesses looking to capitalise on the demand for sophisticated software and IT support services within local governmental bodies.

## Notice

Contact Centre software

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b552745b-e240-4c9d-b492-440e11bb36b5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Aug 2024 |
| Submission deadline | 29 Feb 2024 |
| Future notice date | Not specified |
| Award date | 9 May 2024 |
| Contract period | 29 Jul 2024 - 29 Jul 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £235,023 |
| Lots value | Not specified |
| Awards value | £235,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST LINDSEY DISTRICT COUNCIL |
| Locality | GAINSBOROUGH |
| Post town | Doncaster |
| Postcode | DN21 2NA |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF3 Lincolnshire |
| ITL 3 | TLF30 Lincolnshire CC |
| Local authority | West Lindsey |
| Electoral ward | Gainsborough South-West |
| Westminster constituency | Gainsborough |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KERV EXPERIENCE |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 1 Aug 2024 at 12:38 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b552745b-e240-4c9d-b492-440e11bb36b5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b552745b-e240-4c9d-b492-440e11bb36b5
  1st August 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.west-lindsey.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c001033d-8d40-4535-a0b1-c9242f40385a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c001033d-8d40-4535-a0b1-c9242f40385a.json.