---
title: "Zendesk Licences (2025)"
ocid: "ocds-b5fd17-c0226377-d50a-4299-9210-0d17a1291f87"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c0226377-d50a-4299-9210-0d17a1291f87"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c0226377-d50a-4299-9210-0d17a1291f87.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c0226377-d50a-4299-9210-0d17a1291f87.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GOVERNMENT DIGITAL SERVICE"
published: "2025-07-15"
---

# Zendesk Licences (2025)

Buyer: GOVERNMENT DIGITAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-c0226377-d50a-4299-9210-0d17a1291f87

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c0226377-d50a-4299-9210-0d17a1291f87)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c0226377-d50a-4299-9210-0d17a1291f87.json)

## Summary

The public procurement process for Zendesk Licences (2025) involves the Government Digital Service (GDS) as the buying organisation. This tender, within the IT services industry category, is located in England at SW1A 2BQ. The procurement stage has progressed to the award phase, with the contract awarded on 18th June 2025. The entire contract runs from 1st July 2025 to 30th June 2027. Procured through a selective method, specifically a call-off from a framework agreement, the tender had a final contract value of £1,098,879 GBP.

This tender offers significant opportunities for IT service providers, particularly those specialising in consulting, software development, and support services. The Government Digital Service, a major public body, seeks small and medium enterprises, making this an attractive proposition for businesses looking to expand their governmental client base. Given the focus on providing user support software, firms with expertise in support systems integration and maintenance would be ideally positioned to compete for similar future opportunities.

## Notice

To provide Zendesk licences to Government Digital Service (GDS). Zendesk is a user support software product used across GDS to allow staff to provide support to public and government users of products owned by GDS.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/df0adc16-7f7a-493c-a926-31ea446f2eb1 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Jul 2025 |
| Submission deadline | 13 May 2025 |
| Future notice date | Not specified |
| Award date | 17 Jun 2025 |
| Contract period | 30 Jun 2025 - 30 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,098,879 |
| Lots value | Not specified |
| Awards value | £1,098,879 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GOVERNMENT DIGITAL SERVICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E1 8QS |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Whitechapel |
| Westminster constituency | Bethnal Green and Stepney |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZENDESK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 15 Jul 2025 at 07:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/df0adc16-7f7a-493c-a926-31ea446f2eb1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/df0adc16-7f7a-493c-a926-31ea446f2eb1
  15th July 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c0226377-d50a-4299-9210-0d17a1291f87. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c0226377-d50a-4299-9210-0d17a1291f87.json.