---
title: "ServiceNow Implementation Partner"
ocid: "ocds-b5fd17-c02bb2cc-70c3-41fe-a3f2-509ac8bc5ece"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c02bb2cc-70c3-41fe-a3f2-509ac8bc5ece"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c02bb2cc-70c3-41fe-a3f2-509ac8bc5ece.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c02bb2cc-70c3-41fe-a3f2-509ac8bc5ece.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS DIGITAL"
published: "2021-07-08"
---

# ServiceNow Implementation Partner

Buyer: NHS DIGITAL  
Current stage: Award  
OCID: ocds-b5fd17-c02bb2cc-70c3-41fe-a3f2-509ac8bc5ece

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c02bb2cc-70c3-41fe-a3f2-509ac8bc5ece)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c02bb2cc-70c3-41fe-a3f2-509ac8bc5ece.json)

## Summary

The NHS Digital has concluded the procurement process for a contract titled "ServiceNow Implementation Partner," aimed at securing a strategic implementation partner for its IT service desk tool, ServiceNow. This project falls under the IT services sector, specifically consulting and software development. The contract spanned from 7 June 2021 until 6 June 2023, with a total value of £10 million. The procurement was conducted as a selective method through a call-off contract from the Technology Services 2 framework (RM3804), and the procurement stage is marked as complete.

This tender presents significant opportunities for businesses in the IT services sector, particularly those that specialise in consulting, software development, and IT support. Larger firms with capabilities in implementing sophisticated service management solutions like ServiceNow will be well-positioned to compete for similar future contracts. Companies looking to expand their portfolio in public sector contracts should consider engaging with the NHS Digital, given its strategic focus and substantial budget allocation for IT enhancements.

## Notice

Contract for a strategic implementation partner for NHS Digital's ServiceNow IT service desk tool. Call-off contract from Technology Services 2 framework (RM3804)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3e636d16-4882-4cd5-9fa8-4dbf286ac399 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Jul 2021 |
| Submission deadline | 5 Jan 2021 |
| Future notice date | Not specified |
| Award date | 21 Jun 2021 |
| Contract period | 6 Jun 2021 - 6 Jun 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £10,000,000 |
| Lots value | Not specified |
| Awards value | £10,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS DIGITAL |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 4AP |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Hunslet & Riverside |
| Westminster constituency | Leeds South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | COGNIZANT WORLDWIDE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 8 Jul 2021 at 08:01 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3e636d16-4882-4cd5-9fa8-4dbf286ac399
- 23 Jun 2021 at 14:13 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/89893119-22fe-4332-ba86-ac60f044a216

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3e636d16-4882-4cd5-9fa8-4dbf286ac399
  8th July 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/89893119-22fe-4332-ba86-ac60f044a216
  23rd June 2021 - Awarded contract notice on Contracts Finder
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000Q9zA/e87qu_IleMGlnEGCl.i5TR1s6GgG20Kr.Z2cHiK7.EM
  NHS Digital_CallOff_RM3804 Order Form (prj4151).pdf

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c02bb2cc-70c3-41fe-a3f2-509ac8bc5ece. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c02bb2cc-70c3-41fe-a3f2-509ac8bc5ece.json.