--- title: "Independent Health Complaints Advocacy Service" ocid: "ocds-b5fd17-c02ee937-7c0d-4214-82e2-80e4fe5fd18f" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c02ee937-7c0d-4214-82e2-80e4fe5fd18f" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c02ee937-7c0d-4214-82e2-80e4fe5fd18f.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-c02ee937-7c0d-4214-82e2-80e4fe5fd18f.json" source: "Contracts Finder" current_stage: "Planning" buyer: "LONDON BOROUGH OF EALING" published: "2020-10-22" --- # Independent Health Complaints Advocacy Service Buyer: LONDON BOROUGH OF EALING Current stage: Planning OCID: ocds-b5fd17-c02ee937-7c0d-4214-82e2-80e4fe5fd18f [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c02ee937-7c0d-4214-82e2-80e4fe5fd18f) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c02ee937-7c0d-4214-82e2-80e4fe5fd18f.json) ## Summary The London Borough of Ealing is planning to procure an Independent Health Complaints Advocacy Service with a budget of £60,000 GBP. The procurement process is currently in the planning stage, with the service anticipated to commence on 1st April 2021, following the end of the existing contract on 31st March 2021. This initiative falls within the health and social work services industry category and is designed to assist individuals in navigating the complaints procedures for health services. Interested parties should express their interest by 4th November 2020. This tender presents a significant opportunity for businesses that specialise in health and social work services, particularly those with experience in advocacy and complaints management. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to compete for this contract, as the contracting authority is looking for organisations that can effectively empower and support individuals through the complaints processes related to healthcare. This procurement could facilitate growth for providers who can demonstrate a strong understanding of the legal requirements associated with the service, as outlined in the Health and Social Care Act 2012. ## Notice Ealing Council intends to procure a new Independent Health Complaints Advocacy Service during November and December 2020. The Health and Social Care Act 2012 transferred the responsibility of commissioning NHS Complaints Advocacy services from Central Government to Local Government. The current multi-borough Independent Health Complaints Advocacy Service contract ends on March 31st 2021. Ealing Council plans to procure a stand-alone replacement Service which will start in April 2021. Ealing is looking for an experienced provider who understands the key aspect of the Service is the focus on empowering and supporting individuals to go through the complaints procedures for health services, and to assist them in finding a resolution to their complaint(s) about the care or treatment they received. The provider will deliver services that meet the legal requirements as described in the Health and Social Care Act 2012 and any current or future regulations. The service will support patients, service users, residents, their family, carer or representative with a complaint or grievance related to any aspect of healthcare, including complaints about poor treatment or service provided through health services in England. The Service will also support individual complaints when they concern health and social care services, supporting them client through the appropriate complaints process(es). This may result in the supporting an individual through to the Local Government Ombudsman or Health Service Ombudsman. Interested organisations are asked to express an interest on https://procontract.due-north.com. Please search for contract reference DN506067. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/14d71c68-007b-49d5-8471-83c70eb7dd0d | | Notice type | Planned Procurement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 22 Oct 2020 | | Submission deadline | Not specified | | Future notice date | 4 Nov 2020 | | Award date | Not specified | | Contract period | 31 Mar 2021 - 31 Mar 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £60,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON BOROUGH OF EALING | | Locality | EALING | | Post town | West London | | Postcode | W5 2HL | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI7 Outer London - West and North West | | ITL 3 | TLI73 Ealing | | Local authority | Ealing | | Electoral ward | Ealing Broadway | | Westminster constituency | Ealing Central and Acton | | Delivery location | TLI London | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85000000 - Health and social work services - 85300000 - Social work and related services ## Release History - 22 Oct 2020 at 15:19 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/14d71c68-007b-49d5-8471-83c70eb7dd0d ## Documents - https://www.contractsfinder.service.gov.uk/Notice/14d71c68-007b-49d5-8471-83c70eb7dd0d 22nd October 2020 - Future opportunity notice on Contracts Finder - https://procontract.due-north.com/Advert?advertId=c992be85-5314-eb11-8105-005056b64545 Advert ## Notice URLs - http://www.ealing.gov.uk - https://procontract.due-north.com ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c02ee937-7c0d-4214-82e2-80e4fe5fd18f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c02ee937-7c0d-4214-82e2-80e4fe5fd18f.json.