---
title: "Rainbow Customer Contact and Core Banking - LOT 1 - Customer Contact Centre and Operations"
ocid: "ocds-b5fd17-c03873a6-8fd9-40c1-8500-fe75a06de8a5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c03873a6-8fd9-40c1-8500-fe75a06de8a5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c03873a6-8fd9-40c1-8500-fe75a06de8a5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c03873a6-8fd9-40c1-8500-fe75a06de8a5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NS&I"
published: "2024-05-03"
---

# Rainbow Customer Contact and Core Banking - LOT 1 - Customer Contact Centre and Operations

Buyer: NS&I  
Current stage: Award  
OCID: ocds-b5fd17-c03873a6-8fd9-40c1-8500-fe75a06de8a5

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## Summary

The National Savings and Investments (NS&I) has awarded a contract for Rainbow Customer Contact and Core Banking services. This procurement involved two packages focusing on contact centre services and core banking systems. The contract was awarded to Sopra Steria Limited. The tender was a selective competitive procedure with negotiation, with a deadline for tender submissions on May 4, 2023. The contract covers services in the category of banking, suitable for SMEs.

NS&I is inviting tenders for Rainbow Customer Contact and Core Banking services, targeting a strategic supplier for managed services. The procurement method is selective with a competitive dialogue approach. The contract period spans from April 1, 2023, to March 31, 2028, with the tender deadline set for May 31, 2022. This opportunity is ideal for businesses in the banking services industry looking to collaborate with a key public sector buyer like NS&I.

## Notice

This procurement will consist of two packages. The Customer Contact and Operations package will procure a strategic supplier of managed services to support, deliver and integrate contact centre services, including the provision of Assisted Digital capabilities, supporting customers through digital self-service and customer journeys to perform on their behalf when needed to support vulnerable and digitally excluded customers. The Core Banking, Payment and Reporting package will will procure a strategic supplier of managed services to deliver and integrate core banking services and systems of record, including: customer accounts and account lifecycle management; pooled accounts; payment verification and transaction processing; interest calculations and capitalisation; statement generation; product development and lifecycle management; general ledger and product accounting; fraud detection and monitoring; account and customer management information; insight capabilities; reporting and knowledge management; and Open Banking.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d3546c5e-dfed-49a9-b955-ec0c6cbc40da |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 May 2024 |
| Submission deadline | 4 May 2023 |
| Future notice date | Not specified |
| Award date | 3 Nov 2023 |
| Contract period | 3 Nov 2023 - 31 Mar 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £275,959,714 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NS&I |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1V 2QX |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOPRA STERIA |

## CPV Codes

### Divisions

- 66 - Financial and insurance services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 66110000 - Banking services
- 79342300 - Customer services
- 79342320 - Customer-care services
- 79510000 - Telephone-answering services
- 79570000 - Mailing-list compilation and mailing services

## Release History

- 3 May 2024 at 14:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d3546c5e-dfed-49a9-b955-ec0c6cbc40da
- 29 Apr 2022 at 15:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a3b95bbf-a875-4ff6-b694-cc1cf4d329c4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d3546c5e-dfed-49a9-b955-ec0c6cbc40da
  3rd May 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/a3b95bbf-a875-4ff6-b694-cc1cf4d329c4
  29th April 2022 - Opportunity notice on Contracts Finder
- https://app.panacea-software.com/nsandi/
  Link to e-procurement portal
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a0b936d2-adbc-4c34-b674-186d7f6541bb
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2c81c348-6ab2-46b8-bcc4-4588f2b00af6
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f2940846-1833-498c-944a-29d3f42edfd5

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c03873a6-8fd9-40c1-8500-fe75a06de8a5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c03873a6-8fd9-40c1-8500-fe75a06de8a5.json.