---
title: "User Research Recruitment Agency"
ocid: "ocds-b5fd17-c05047de-bbd2-48b5-9473-1b0b76e81b0f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c05047de-bbd2-48b5-9473-1b0b76e81b0f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c05047de-bbd2-48b5-9473-1b0b76e81b0f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c05047de-bbd2-48b5-9473-1b0b76e81b0f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2019-06-13"
---

# User Research Recruitment Agency

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-c05047de-bbd2-48b5-9473-1b0b76e81b0f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c05047de-bbd2-48b5-9473-1b0b76e81b0f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c05047de-bbd2-48b5-9473-1b0b76e81b0f.json)

## Summary

H M Revenue & Customs is seeking a User Research Recruitment Agency through a selective procurement method, having initiated the contract on 6th June 2019. This award process is completed, with a total contract value of £716,000 lasting until 5th June 2021. The procurement focused on research services, specifically targeting organisations in the British Overseas Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and the United Kingdom. Key dates include the end of the tender period on 17th April 2019.

This contract presents a significant opportunity for small and medium-sized enterprises (SMEs) specialising in recruitment and user research services, particularly those with experience in engaging diverse user groups. Businesses equipped to respond effectively to user research demands and those capable of operating across various geographic locations are encouraged to consider future tenders of this nature that may arise from HMRC's long-term strategy of making tax digital.

## Notice

HMRC require a recruitment agency to recruit users for regular research activities. User recruitment is a core part of user-research and forms part of HMRC's long-term strategy of making tax digital.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fd495939-77d8-4993-81cc-4352d7a70652 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Jun 2019 |
| Submission deadline | 17 Apr 2019 |
| Future notice date | Not specified |
| Award date | 4 Jun 2019 |
| Contract period | 5 Jun 2019 - 5 Jun 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £716,000 |
| Lots value | Not specified |
| Awards value | £716,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M60 9LA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Ordsall |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NORTHERN VOICES |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 13 Jun 2019 at 11:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fd495939-77d8-4993-81cc-4352d7a70652

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fd495939-77d8-4993-81cc-4352d7a70652
  13th June 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/475022e9-0fa8-4121-82f3-563ff59c6c1a
  Redacted contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c05047de-bbd2-48b5-9473-1b0b76e81b0f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c05047de-bbd2-48b5-9473-1b0b76e81b0f.json.