---
title: "Provision of Head of Customer insights and User Experience Director"
ocid: "ocds-b5fd17-c062d15b-ce4e-429d-9ed0-6e1083678171"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c062d15b-ce4e-429d-9ed0-6e1083678171"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c062d15b-ce4e-429d-9ed0-6e1083678171.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c062d15b-ce4e-429d-9ed0-6e1083678171.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE : DEPARTMENT OF HEALTH AND SOCIAL CARE"
published: "2021-06-21"
---

# Provision of Head of Customer insights and User Experience Director

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE : DEPARTMENT OF HEALTH AND SOCIAL CARE  
Current stage: Award  
OCID: ocds-b5fd17-c062d15b-ce4e-429d-9ed0-6e1083678171

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c062d15b-ce4e-429d-9ed0-6e1083678171)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c062d15b-ce4e-429d-9ed0-6e1083678171.json)

## Summary

The Department of Health and Social Care in England has completed a public procurement tender titled "Provision of Head of Customer Insights and User Experience Director." This procurement, classified under financial consultancy services, involved a contract valued at £198,397.50. The contract period began on 17th September 2020 and concluded on 14th February 2021. The procurement method employed was a selective approach, facilitated through a call-off from a framework agreement. The relevant delivery locations included the United Kingdom, the Isle of Man, Guernsey, and Jersey.

This tender presents substantial opportunities for growth, particularly for businesses specialising in financial consultancy and customer insights. Companies with expertise in user experience design and those that can provide strategic consultancy in customer engagement will find themselves well-positioned to compete for similar future contracts. SMEs and larger firms in the consultancy space may benefit from leveraging this procurement experience and expanding their services to meet the growing demands of public sector clients.

## Notice

Provision of Head of Customer insights and User Experience Director

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c99bfe71-19d4-4d77-8353-07f980ffa9f2 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jun 2021 |
| Submission deadline | 15 Sep 2020 |
| Future notice date | Not specified |
| Award date | 16 Sep 2020 |
| Contract period | 16 Sep 2020 - 14 Feb 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £198,397 |
| Lots value | Not specified |
| Awards value | £198,397 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE : DEPARTMENT OF HEALTH AND SOCIAL CARE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRAMBLE HUB |

## CPV Codes

### Divisions

- 66 - Financial and insurance services

### Codes

- 66171000 - Financial consultancy services

## Release History

- 21 Jun 2021 at 14:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c99bfe71-19d4-4d77-8353-07f980ffa9f2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c99bfe71-19d4-4d77-8353-07f980ffa9f2
  21st June 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/431c31ef-8b14-45a3-8e13-abf5f6844044

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c062d15b-ce4e-429d-9ed0-6e1083678171. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c062d15b-ce4e-429d-9ed0-6e1083678171.json.