---
title: "Mini Competition for the Provision of an ITSM Toolset - AWARD"
ocid: "ocds-b5fd17-c0641845-4f55-4ea1-8d57-2b6b60d2010a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c0641845-4f55-4ea1-8d57-2b6b60d2010a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c0641845-4f55-4ea1-8d57-2b6b60d2010a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c0641845-4f55-4ea1-8d57-2b6b60d2010a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MANCHESTER METROPOLITAN UNIVERSITY"
published: "2018-10-03"
---

# Mini Competition for the Provision of an ITSM Toolset - AWARD

Buyer: MANCHESTER METROPOLITAN UNIVERSITY  
Current stage: Award  
OCID: ocds-b5fd17-c0641845-4f55-4ea1-8d57-2b6b60d2010a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c0641845-4f55-4ea1-8d57-2b6b60d2010a)  
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## Summary

Manchester Metropolitan University has completed a procurement process titled "Mini Competition for the Provision of an ITSM Toolset - AWARD" in the software package and information systems industry category. The award was made on 19 September 2018, and the contract period is set from 5 July 2018 to 4 July 2021. This tender was initiated to find a suitable tool that accommodates the evolving service management needs of the university, as it looks to enhance its existing IT service management capabilities. The contract is located in Greater Manchester, with a delivery address in the postal area M156BH.

This tender presents significant opportunities for businesses, particularly those specialising in IT service management solutions and software development. Companies that can provide scalable, adaptable software systems will be well-positioned to compete, especially those with experience catering to educational institutions. With a total contract value of £259,200, and the evolving needs of the Manchester Metropolitan University, suppliers in the technology sector can harness this opportunity to establish or enhance their partnerships within the public procurement landscape.

## Notice

The University installed and commissioned its current ITSM tool in 2014. At that time, the objective was to achieve a standard call logging system to meet business needs at an affordable cost. However, as the organisations service management capability has matured so has our need for a tool that can grow with us and compliment us on our journey, such that we are now looking for a new solution to meet the University's changing requirements.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ca9bf50d-9fee-4ee0-9208-8a0529231eda |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Oct 2018 |
| Submission deadline | 8 Mar 2018 |
| Future notice date | Not specified |
| Award date | 18 Sep 2018 |
| Contract period | 4 Jul 2018 - 4 Jul 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £259,200 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MANCHESTER METROPOLITAN UNIVERSITY |
| Locality | GREATER MANCHESTER |
| Post town | Manchester |
| Postcode | M15 6BH |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Hulme |
| Westminster constituency | Manchester Rusholme |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 3 Oct 2018 at 14:56 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ca9bf50d-9fee-4ee0-9208-8a0529231eda
- 3 Oct 2018 at 14:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ca9bf50d-9fee-4ee0-9208-8a0529231eda

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ca9bf50d-9fee-4ee0-9208-8a0529231eda
  3rd October 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c0641845-4f55-4ea1-8d57-2b6b60d2010a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c0641845-4f55-4ea1-8d57-2b6b60d2010a.json.