---
title: "FHFT-NC-ITSM Platform for BSPS"
ocid: "ocds-b5fd17-c0644d70-8eb8-4f1b-975c-28c54120d0dc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c0644d70-8eb8-4f1b-975c-28c54120d0dc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c0644d70-8eb8-4f1b-975c-28c54120d0dc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c0644d70-8eb8-4f1b-975c-28c54120d0dc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FRIMLEY HEALTH NHS FOUNDATION TRUST"
published: "2026-09-23"
---

# FHFT-NC-ITSM Platform for BSPS

Buyer: FRIMLEY HEALTH NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-c0644d70-8eb8-4f1b-975c-28c54120d0dc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c0644d70-8eb8-4f1b-975c-28c54120d0dc)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c0644d70-8eb8-4f1b-975c-28c54120d0dc.json)

## Summary

Frimley Health NHS Foundation Trust procured a subscription to ManageEngine ServiceDesk Plus, an IT service management platform. The requirement is for software access rather than bespoke software development or general IT support. Delivery is associated with Frimley, Surrey (GU16 7UJ), where the Trust is based. This is a service procurement in the IT software category (CPV 48517000). The platform provides the Trust with its service desk management system; the stated scope is the subscription itself. The selected supplier is XMA Limited. The purchase indicates demand from an NHS foundation trust for a managed service-desk software subscription, rather than a wider technology transformation or hardware supply.

The procurement is complete and has been awarded to XMA Limited through a selective call-off from a framework agreement. The award was made on 14 September 2026. The awarded value is £42,480. The contract is scheduled to run from 12 October 2026 to 11 October 2029, a three-year term. The tender submission deadline was 12 August 2026 at 12:00. The procurement was classified as a services contract. No lots are recorded. The evaluation basis and detailed supplier eligibility requirements are not described in the published process information. The Trust recorded the opportunity as unsuitable for SMEs and voluntary, community or social enterprises. The award is active, and the procurement outcome identifies XMA Limited as the selected supplier.

For suppliers competing when Frimley Health NHS Foundation Trust next needs this requirement, the relevant capability is supplying and supporting a subscription-based IT service management platform, specifically a service desk product comparable to ManageEngine ServiceDesk Plus. The awarded contract demonstrates a defined, multi-year software subscription requirement at NHS trust scale, delivered through a framework call-off rather than a standalone open competition. A credible competitor would need to offer a suitable platform subscription and demonstrate that it can meet the Trust’s operational service desk needs over a sustained term. The process identified a large supplier as the winner and marked the opportunity unsuitable for SMEs and VCSEs, so businesses should consider whether their scale and route to market fit this buyer’s procurement approach.

## Notice

Manage Engine Service Desk Plus Subscription

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/07dc4d0c-2add-4a57-a36c-155f2b71ff32 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 14 Sep 2026 |
| Contract period | 12 Oct 2026 - 11 Oct 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £42,480 |
| Lots value | Not specified |
| Awards value | £42,480 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FRIMLEY HEALTH NHS FOUNDATION TRUST |
| Locality | FRIMLEY |
| Postcode area | Guildford |
| Postcode | GU16 7UJ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ25 West Surrey |
| Local authority | Surrey Heath |
| Electoral ward | Frimley |
| Westminster constituency | Surrey Heath |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | XMA Limited |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 23 Sep 2026 at 15:55 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/07dc4d0c-2add-4a57-a36c-155f2b71ff32

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/07dc4d0c-2add-4a57-a36c-155f2b71ff32
  23rd September 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c0644d70-8eb8-4f1b-975c-28c54120d0dc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c0644d70-8eb8-4f1b-975c-28c54120d0dc.json.