---
title: "Out of Hours Call Handling"
ocid: "ocds-b5fd17-c06a8682-e3fe-43b1-b178-ed81176ffc8d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c06a8682-e3fe-43b1-b178-ed81176ffc8d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c06a8682-e3fe-43b1-b178-ed81176ffc8d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c06a8682-e3fe-43b1-b178-ed81176ffc8d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "PARADIGM HOUSING GROUP"
published: "2019-10-07"
---

# Out of Hours Call Handling

Buyer: PARADIGM HOUSING GROUP  
Current stage: Award  
OCID: ocds-b5fd17-c06a8682-e3fe-43b1-b178-ed81176ffc8d

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c06a8682-e3fe-43b1-b178-ed81176ffc8d.json)

## Summary

Paradigm Housing Group is seeking contracts in the public procurement sector through their completed tender titled "Out of Hours Call Handling". This contract falls under the industry category of telephone switchboard services (CPV Code: 64214200) and is situated in the South East region of the United Kingdom. The procurement method employed was an open procedure, with the tender period having ended on 9 September 2019. The awarded contract, valued at £100,000, commenced on 1 October 2019 and runs until 30 September 2024.

This tender presents substantial opportunities for growth, especially for small to medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that provide call handling or related services. Companies equipped to manage out-of-hours communication needs would be ideal competitors in future similar procurement efforts, as the contracting authority values accessible and responsive service provision in this area.

## Notice

Contract Award Notice for Out of Hours Call Handling Service

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/76d5a94d-deff-4c97-b185-02ba442bdf83 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Oct 2019 |
| Submission deadline | 9 Sep 2019 |
| Future notice date | Not specified |
| Award date | 5 Sep 2019 |
| Contract period | 30 Sep 2019 - 30 Sep 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £6,178 |
| Lots value | Not specified |
| Awards value | £100,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PARADIGM HOUSING GROUP |
| Locality | HIGH WYCOMBE |
| Post town | Hemel Hempstead |
| Postcode | HP10 0DF |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ13 Buckinghamshire |
| Local authority | Buckinghamshire |
| Electoral ward | The Wooburns, Bourne End and Hedsor |
| Westminster constituency | Beaconsfield |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SPS DOORGUARD |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64214200 - Telephone switchboard services

## Release History

- 7 Oct 2019 at 14:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/76d5a94d-deff-4c97-b185-02ba442bdf83

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/76d5a94d-deff-4c97-b185-02ba442bdf83
  7th October 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/831f9511-dcaf-4181-b2b8-b4ea407e8f16

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c06a8682-e3fe-43b1-b178-ed81176ffc8d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c06a8682-e3fe-43b1-b178-ed81176ffc8d.json.