---
title: "Telephony - Provision of Zoom Licenses and Support"
ocid: "ocds-b5fd17-c0891c45-3bf2-44e3-ab32-dad1e556f696"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c0891c45-3bf2-44e3-ab32-dad1e556f696"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c0891c45-3bf2-44e3-ab32-dad1e556f696.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c0891c45-3bf2-44e3-ab32-dad1e556f696.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Brentwood Borough Council"
published: "2026-09-23"
---

# Telephony - Provision of Zoom Licenses and Support

Buyer: Brentwood Borough Council  
Current stage: Award  
OCID: ocds-b5fd17-c0891c45-3bf2-44e3-ab32-dad1e556f696

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c0891c45-3bf2-44e3-ab32-dad1e556f696)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c0891c45-3bf2-44e3-ab32-dad1e556f696.json)

## Summary

Brentwood Borough Council is buying telephony services comprising Zoom licences and support for Zoom Phone, Zoom Contact Centre and Zoom Virtual Agent. The requirement covers software and related telecommunications and IT support services. Delivery is in Brentwood, Essex. The services are intended to provide the council with Zoom-based telephony and contact-centre capability, including virtual-agent functionality. The buyer is Brentwood Borough Council; the selected supplier is Zoom Communications Inc. This is a council-specific requirement for licensing and support across the named Zoom products, rather than a general purchase of software or telecommunications services.

The procurement is complete and has been awarded to Zoom Communications Inc. The award was made on 30 April 2026, with a contract running from 30 April 2026 to 29 April 2029. The awarded contract value is £173,851.35. The original estimated procurement range was £173,851.35 to £231,801.80. Brentwood Borough Council used a selective route, making a call-off from a framework agreement. The tender deadline was 13 April 2026 at 5pm. The available evaluation information does not state specific award criteria or weightings. The award is recorded as active.

This award shows that Brentwood Borough Council buys an integrated Zoom telephony package covering phone licences, contact-centre capability, virtual-agent functionality and ongoing support. A credible competitor when this requirement next comes to market would need to demonstrate the ability to supply and support all three elements as a joined-up service, with sufficient capacity to serve a borough council over a multi-year contract. Experience implementing and supporting Zoom Phone, Zoom Contact Centre and Zoom Virtual Agent would be directly relevant, alongside dependable telecommunications and IT service delivery. The buyer used a framework call-off route, so suppliers seeking similar work with this council should be positioned to compete through an applicable framework. The recorded award went to a large supplier, and the procurement was marked unsuitable for SMEs and voluntary, community or social enterprises.

## Notice

The provision of Telephony Services for Brentwood Borough Council. Brentwood Borough Council requires Zoom Licenses and Support Services for Zoom Phone, Zoom Contact Centre & Zoom Virtual Agent.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ad1e31a6-37c2-4f30-a62c-be0353488204 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Apr 2026 |
| Contract period | 30 Apr 2026 - 29 Apr 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £231,801 |
| Lots value | Not specified |
| Awards value | £173,851 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Brentwood Borough Council |
| Locality | BRENTWOOD |
| Postcode area | Chelmsford |
| Postcode | CM15 8AY |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH36 Heart of Essex |
| Local authority | Brentwood |
| Electoral ward | Brentwood South |
| Westminster constituency | Brentwood and Ongar |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Zoom Communications Inc |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 64 - Postal and telecommunications services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 64200000 - Telecommunications services
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 23 Sep 2026 at 12:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ad1e31a6-37c2-4f30-a62c-be0353488204

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ad1e31a6-37c2-4f30-a62c-be0353488204
  23rd September 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c0891c45-3bf2-44e3-ab32-dad1e556f696. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c0891c45-3bf2-44e3-ab32-dad1e556f696.json.