---
title: "1603-PSCR-1382(B)-Customer Closeness Programme-Open (II)"
ocid: "ocds-b5fd17-c08a7680-c80a-4c29-b169-06ab2b7ee4f7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c08a7680-c80a-4c29-b169-06ab2b7ee4f7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c08a7680-c80a-4c29-b169-06ab2b7ee4f7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c08a7680-c80a-4c29-b169-06ab2b7ee4f7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2016-12-14"
---

# 1603-PSCR-1382(B)-Customer Closeness Programme-Open (II)

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-c08a7680-c80a-4c29-b169-06ab2b7ee4f7

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c08a7680-c80a-4c29-b169-06ab2b7ee4f7)  
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## Summary

The procurement process, initiated by H M Revenue & Customs, involves the Customer Closeness Programme, specifically for Market Research services under the CPV classification of 79310000. The contract, valued at £60,000, is located in Salford, England. The tender period ended on 7 September 2016, and the contract is set to run from 1 December 2016 to 30 November 2018. This open procurement was completed on 29 November 2016, following an open procedure method.

This tender opens significant opportunities for small and medium-sized enterprises (SMEs) in the market research sector, particularly those able to provide innovative insights and data-driven solutions. Businesses specialising in customer experience research, survey design, and data analysis would be particularly well-suited to compete, as they can leverage their expertise to fulfil the objectives of the Customer Closeness Programme, thereby enhancing their market presence and potential for future contracts.

## Notice

Market Research

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c4b00148-cdd6-4b66-8def-fd5a00b76eea |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Dec 2016 |
| Submission deadline | 7 Sep 2016 |
| Future notice date | Not specified |
| Award date | 29 Nov 2016 |
| Contract period | 1 Dec 2016 - 30 Nov 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £60,000 |
| Lots value | Not specified |
| Awards value | £60,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M60 9LA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Ordsall |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DISCOVERY RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 14 Dec 2016 at 14:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c4b00148-cdd6-4b66-8def-fd5a00b76eea

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c4b00148-cdd6-4b66-8def-fd5a00b76eea
  14th December 2016 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1dd42ad1-28f1-4809-91eb-cc4585e87442

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c08a7680-c80a-4c29-b169-06ab2b7ee4f7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c08a7680-c80a-4c29-b169-06ab2b7ee4f7.json.