---
title: "Customer Relationship Management (CR) Software for Inclusive Employment"
ocid: "ocds-b5fd17-c092f66d-87d6-4e46-92a4-a9c5c09eafca"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c092f66d-87d6-4e46-92a4-a9c5c09eafca"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c092f66d-87d6-4e46-92a4-a9c5c09eafca.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c092f66d-87d6-4e46-92a4-a9c5c09eafca.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ECL THE CARE & WELLBEING COMPANY"
published: "2024-07-24"
---

# Customer Relationship Management (CR) Software for Inclusive Employment

Buyer: ECL THE CARE & WELLBEING COMPANY  
Current stage: Award  
OCID: ocds-b5fd17-c092f66d-87d6-4e46-92a4-a9c5c09eafca

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c092f66d-87d6-4e46-92a4-a9c5c09eafca)  
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## Summary

ECL The Care & Wellbeing Company, located in Chelmsford, East of England, initiated an open procurement process to acquire and optimise a Customer Relationship Management (CRM) solution. This procurement falls within the 'Software package and information systems' industry category and is valued at £100,000. The contract was awarded on 22nd May 2024, with the contract period set from 28th June 2024 to 27th June 2027. Key dates in this process include the tender period ending on 8th May 2024. This procurement is complete and was conducted using an open procedure below the threshold.

This tender presents significant growth opportunities, particularly for businesses specialising in CRM solutions within the software and information systems sector. Small and medium-sized enterprises (SMEs) such as VRP Consulting Limited, which has been awarded the contract alongside Salesforce UK Limited, would be well-suited to compete in similar future tenders. The project involves the provision of a CRM system to manage both B2B and potentially public customer pipelines, highlighting the potential for integration and further departmental use, which could foster long-term business expansion and collaboration.

## Notice

The provision to supply and optimise our CRM process by purchasing a customer relationship management (CRM) solution. The CRM will provide the ability to view our full B2B pipeline and draw insightful reports directly from the system. The solution will grow to eventually include our public customer pipeline (as well as B2B customers) and potentially add other departments to if needed in the future.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cacd06d1-8a40-4119-aa7e-bb21bf36dbf1 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large, SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jul 2024 |
| Submission deadline | 8 May 2024 |
| Future notice date | Not specified |
| Award date | 21 May 2024 |
| Contract period | 27 Jun 2024 - 27 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | £110,619 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ECL THE CARE & WELLBEING COMPANY |
| Locality | CHELMSFORD |
| Post town | Chelmsford |
| Postcode | CM1 1QH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH36 Heart of Essex |
| Local authority | Chelmsford |
| Electoral ward | Moulsham and Central |
| Westminster constituency | Chelmsford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | SALESFORCE; VRP CONSULTING |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 24 Jul 2024 at 14:23 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cacd06d1-8a40-4119-aa7e-bb21bf36dbf1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cacd06d1-8a40-4119-aa7e-bb21bf36dbf1
  24th July 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.ecl.org

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c092f66d-87d6-4e46-92a4-a9c5c09eafca. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c092f66d-87d6-4e46-92a4-a9c5c09eafca.json.