---
title: "NMS Customer Survey"
ocid: "ocds-b5fd17-c099f001-1dc1-4e02-9950-d599f29be033"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c099f001-1dc1-4e02-9950-d599f29be033"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c099f001-1dc1-4e02-9950-d599f29be033.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c099f001-1dc1-4e02-9950-d599f29be033.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "NATIONAL PHYSICAL LABORATORY"
published: "2017-11-10"
---

# NMS Customer Survey

Buyer: NATIONAL PHYSICAL LABORATORY  
Current stage: Tender  
OCID: ocds-b5fd17-c099f001-1dc1-4e02-9950-d599f29be033

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## Summary

The National Physical Laboratory is conducting a tender for a project titled "NMS Customer Survey" in the services sector. This initiative aims to evaluate the impact of the National Measurement System, measure customer satisfaction, and identify areas for improvement. The procurement is at the Tender stage, and interested parties must register on the LUPC Bravo e-Tendering portal before the submission deadline on 1st December 2017. The contract is expected to commence on 8th December 2017 and run until 30th April 2018, covering delivery services within the UK and beyond.

This tender presents a significant opportunity for businesses, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs), to engage in survey and analysis services. Companies specialising in customer satisfaction surveys, telephone surveys, and data analysis are well-positioned to compete for this contract, as they can contribute valuable insights to improve measurement services in the UK's quality infrastructure.

## Notice

I. Understand the impact of the National Measurement System through quantification of impact and attributing the role of the NMS. II. Benchmark customer experience/ satisfaction and look for product and service improvement opportunities III. Develop an understanding of how customers use measurement to create value IV. Identify how the work of the NMS is used in combination with other stakeholders in the UK Quality Infrastructure (NMS, UKAS, BSI) Additional information: The Authority is using the LUPC Bravo e-Tendering portal to conduct the procurement process. All Tenderers must register their company via the LUP Bravo portal. This can be done via the following link

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2dc0cbb8-42e0-4ec8-8b9a-cbea81ad6112 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Nov 2017 |
| Submission deadline | 1 Dec 2017 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 8 Dec 2017 - 30 Apr 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL PHYSICAL LABORATORY |
| Locality | TEDDINGTON/LONDON |
| Post town | Twickenham |
| Postcode | TW11 0LW |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI75 Hounslow and Richmond upon Thames |
| Local authority | Richmond upon Thames |
| Electoral ward | Teddington |
| Westminster constituency | Twickenham |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services
- 79311200 - Survey conduction services
- 79311210 - Telephone survey services
- 79311300 - Survey analysis services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 10 Nov 2017 at 15:36 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/2dc0cbb8-42e0-4ec8-8b9a-cbea81ad6112

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2dc0cbb8-42e0-4ec8-8b9a-cbea81ad6112
  10th November 2017 - Opportunity notice on Contracts Finder
- https://lupc.bravosolution.co.uk/web/login.shtml
  eTendering System

## Notice URLs

- http://www.npl.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c099f001-1dc1-4e02-9950-d599f29be033. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c099f001-1dc1-4e02-9950-d599f29be033.json.