---
title: "CAF290-21 Cafcass further competition for Cloud Contact Centre"
ocid: "ocds-b5fd17-c09ced0e-0997-4a97-9372-b85a42f4c95d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c09ced0e-0997-4a97-9372-b85a42f4c95d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c09ced0e-0997-4a97-9372-b85a42f4c95d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c09ced0e-0997-4a97-9372-b85a42f4c95d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CAFCASS"
published: "2022-01-28"
---

# CAF290-21 Cafcass further competition for Cloud Contact Centre

Buyer: CAFCASS  
Current stage: Award  
OCID: ocds-b5fd17-c09ced0e-0997-4a97-9372-b85a42f4c95d

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## Summary

The public procurement process titled "CAF290-21 Cafcass further competition for Cloud Contact Centre" has been initiated by Cafcass, a government organisation based in London, UK. This project falls under the 'Postal and telecommunications services' industry and seeks a Cloud Contact Centre as a Service (CCaaS) solution for a contract value of £244,000. The procurement method was a selective procedure, with the tender stage completed and the awarded contract having a duration from 4th February 2022 to 3rd April 2025. The tender opportunity was available until 21st September 2021, prior to the award date, which was published on 28th January 2022.

This contract offers potential growth opportunities for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in telecommunications and cloud services. Businesses that can provide innovative communication solutions aligned with the requirements of a Cloud Contact Centre would be particularly well-suited to enter this competitive arena. Engaging in this sector may enhance their visibility and collaborations with public sector contracts.

## Notice

Further competition under CCS Network Services 2 framework agreement (RM3808), lot 13 to award a Cloud Contact Centre as a Service (CCaaS) Contract to a sole Supplier. CAFCASS is seeking the provision of a Cloud Contact Centre as a Service (CCaaS) solution for a period of three years with the live service to commence no later than the 31st March 2022.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/32564844-751b-4e20-8fe0-9487e111eaff |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Jan 2022 |
| Submission deadline | 21 Sep 2021 |
| Future notice date | Not specified |
| Award date | 14 Oct 2021 |
| Contract period | 4 Feb 2022 - 3 Apr 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £244,000 |
| Lots value | Not specified |
| Awards value | £244,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAFCASS |
| Locality | LONDON |
| Post town | Central London |
| Postcode | WC1B 3HF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | Bloomsbury |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FOEHN |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64000000 - Postal and telecommunications services

## Release History

- 28 Jan 2022 at 14:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/32564844-751b-4e20-8fe0-9487e111eaff

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/32564844-751b-4e20-8fe0-9487e111eaff
  28th January 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.cafcass.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c09ced0e-0997-4a97-9372-b85a42f4c95d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c09ced0e-0997-4a97-9372-b85a42f4c95d.json.