---
title: "SaaS Respond - Corporate Complaints solution"
ocid: "ocds-b5fd17-c0b2ef2e-6c12-4721-aec1-61aa33fde0b8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c0b2ef2e-6c12-4721-aec1-61aa33fde0b8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c0b2ef2e-6c12-4721-aec1-61aa33fde0b8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c0b2ef2e-6c12-4721-aec1-61aa33fde0b8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CITY OF BRADFORD METROPOLITAN DISTRICT COUNCIL"
published: "2026-03-27"
---

# SaaS Respond - Corporate Complaints solution

Buyer: CITY OF BRADFORD METROPOLITAN DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-c0b2ef2e-6c12-4721-aec1-61aa33fde0b8

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## Summary

The City of Bradford Metropolitan District Council has completed a procurement process for a corporate complaints solution titled "SaaS Respond" under the IT services category, including consulting, software development, internet, and support. The procurement was executed through a direct award to Respond Group Ltd (trading as Aptean), identified as the sole supplier of the solution already in place. The contract, valued at £84,941.98, is set to commence on 1st April 2026 and will run until 31st March 2027. This process took place in Yorkshire and the Humber, with key dates including the award on 16th March 2026 and the publication of the award notice on 27th March 2026.

This tender offers valuable business growth opportunities, particularly for large-scale IT service providers specialising in software development and maintenance within the public sector. The direct award methodology underscores the importance of establishing pre-existing relationships with public entities, as demonstrated by Respond Group Ltd's selection due to an existing solution. Businesses keen to engage in similar opportunities should focus on developing bespoke solutions that address corporate challenges, enhancing their procurement capabilities for future contracts within similar geographic or industry-related frameworks.

## Notice

Annual licence, support and maintenance Direct Award as sole supplier of solution in place

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e9f36629-13fa-42ec-a3e2-31266650180e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Mar 2026 |
| Submission deadline | 1 Feb 2026 |
| Future notice date | Not specified |
| Award date | 16 Mar 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £84,941 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CITY OF BRADFORD METROPOLITAN DISTRICT COUNCIL |
| Locality | BRADFORD |
| Post town | Bradford |
| Postcode | BD1 1HX |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE41 Bradford |
| Local authority | Bradford |
| Electoral ward | City |
| Westminster constituency | Bradford West |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RESPOND GROUP LTD (TRADING AS APTEAN |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 27 Mar 2026 at 16:01 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e9f36629-13fa-42ec-a3e2-31266650180e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e9f36629-13fa-42ec-a3e2-31266650180e
  27th March 2026 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=103022&B=UK
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/103277
  User / Company

## Notice URLs

- https://www.bradford.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c0b2ef2e-6c12-4721-aec1-61aa33fde0b8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c0b2ef2e-6c12-4721-aec1-61aa33fde0b8.json.