---
title: "Self-Neglect and Hoarding Support - Framework Agreement - AWARD"
ocid: "ocds-b5fd17-c0bfc338-4210-476d-a6a0-85d0f101a587"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c0bfc338-4210-476d-a6a0-85d0f101a587"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c0bfc338-4210-476d-a6a0-85d0f101a587.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c0bfc338-4210-476d-a6a0-85d0f101a587.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORFOLK COUNTY COUNCIL"
published: "2023-09-06"
---

# Self-Neglect and Hoarding Support - Framework Agreement - AWARD

Buyer: NORFOLK COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-c0bfc338-4210-476d-a6a0-85d0f101a587

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## Summary

The Norfolk County Council has awarded a contract for the procurement of Self-Neglect and Hoarding Support services through a Framework Agreement. The value of the contract is estimated at £3,000,000. The procurement method used was an open procedure, with a tender period ending on 14th August 2023 and a contract period starting on 11th October 2023 and ending on 9th October 2027. The services fall under the Welfare services category, specifically focusing on services related to self-neglect and hoarding.

This tender presents an opportunity for providers of services related to Decluttering, Cleaning, Clearance, and biohazardous waste management to support individuals facing self-neglect and hoarding challenges in Norfolk and Waveney. Businesses with a non-judgmental, compassionate approach and an understanding of trauma may find this tender suitable. The Framework Agreement is open to providers of all sizes who can offer a range of approaches to address the needs of individuals dealing with self-neglect and hoarding, with a focus on short- and longer-term solutions across various scales.

## Notice

Norfolk and Waveney ICS wish to establish a Framework Agreement. We are seeing a high number of referrals into multiple services for individuals living with complex self-neglect and/or hoarding challenges. This has highlighted the opportunity to provide additional support to specifically meet the needs of these individuals. We are looking for providers of any size organisation interested in supporting individuals for self-neglect and hoarding, providing Decluttering, Cleaning, Clearance and management of biohazardous waste. Providers should have a non-judgmental, compassionate nature, incorporating an understanding of trauma and its impact on the person's ability to manage their belongings, home, and their environment. We are interested in a range of approaches to different aspects of this work, including short- and longer-term approaches and small- to larger-scale tasks. The value indicated is an estimate based on the whole life of the framework including extensions.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8639859c-a3a7-4c87-8f5a-1c62a211c179 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Sep 2023 |
| Submission deadline | 14 Aug 2023 |
| Future notice date | Not specified |
| Award date | 5 Sep 2023 |
| Contract period | 10 Oct 2023 - 9 Oct 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORFOLK COUNTY COUNCIL |
| Locality | NORFOLK |
| Post town | Norwich |
| Postcode | NR1 2DH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Lakenham |
| Westminster constituency | Norwich South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 15 |
| Supplier names | ACCESS COMMUNITY TRUST; BUBBLE FRESH; CANARIES SOLUTIONS; CLEAR A SPACE; CLINTS REMOVALS; DAZZLING DEEP CLEANING; ERRAND PLUS AND PERSONAL SERVICES; GINGER NINJAS CLEANING SERVICES; HYGENIQ SOLUTIONS; LOFTY HEIGHTS; MOVING FORWARD-NORFOLK; NORFOLK AND SUFFOLK HEALTHCARE; SUNRISE HEALTHCARE; TURN THE TIDES EA; YOUR PRIORITY HEALTHCARE |

## CPV Codes

### Divisions

- 85 - Health and social work services
- 90 - Sewage, refuse, cleaning and environmental services

### Codes

- 85312000 - Social work services without accommodation
- 85312400 - Welfare services not delivered through residential institutions
- 90500000 - Refuse and waste related services
- 90513100 - Household-refuse disposal services

## Release History

- 6 Sep 2023 at 12:06 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8639859c-a3a7-4c87-8f5a-1c62a211c179

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8639859c-a3a7-4c87-8f5a-1c62a211c179
  6th September 2023 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.norfolk.gov.uk

## Provenance

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