---
title: "National Careers Service IVR/Webchat"
ocid: "ocds-b5fd17-c0cfb301-39c6-42d0-8946-23696ec5a832"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c0cfb301-39c6-42d0-8946-23696ec5a832"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c0cfb301-39c6-42d0-8946-23696ec5a832.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c0cfb301-39c6-42d0-8946-23696ec5a832.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR EDUCATION"
published: "2024-07-15"
---

# National Careers Service IVR/Webchat

Buyer: DEPARTMENT FOR EDUCATION  
Current stage: Award  
OCID: ocds-b5fd17-c0cfb301-39c6-42d0-8946-23696ec5a832

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## Summary

The Department for Education has awarded a contract for the National Careers Service IVR/Webchat project to Inform Communications Ltd. The procurement process, initiated as a tender, used a selective procurement method. The contract value is £1,650,075, with a minimum value of £984,128. The contract period starts on June 15, 2024, and ends on June 14, 2027. The tender deadline was June 14, 2024, and the contract is suitable for SMEs and voluntary, community and social enterprise organisations.

This tender for the provision of cloud software services offers business growth opportunities for companies specialising in IT services, consulting, software development, and internet support. Businesses based in the UK, British Overseas Territories, Channel Islands, Europe, Isle of Man, and the rest of the world are eligible to compete for this contract. The Department for Education is the buying organisation, located at Department for Education, Piccadilly Gate, Manchester, England, with the Cabinet Office as the publisher overseeing the procurement process.

## Notice

Cloud Software service which is for providing support for the National Careers Service with AI enabled Telephony and Chatbot services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f96036c4-273a-495e-a250-24a7179ea025 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Jul 2024 |
| Submission deadline | 14 Jun 2024 |
| Future notice date | Not specified |
| Award date | 13 Jun 2024 |
| Contract period | 14 Jun 2024 - 14 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,650,075 |
| Lots value | Not specified |
| Awards value | £984,128 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR EDUCATION |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M1 2WD |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Piccadilly |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INFORM COMMUNICATIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 15 Jul 2024 at 10:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f96036c4-273a-495e-a250-24a7179ea025

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f96036c4-273a-495e-a250-24a7179ea025
  15th July 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c0cfb301-39c6-42d0-8946-23696ec5a832. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c0cfb301-39c6-42d0-8946-23696ec5a832.json.