---
title: "Direct Award of Contract to provide an Adults Social Care Case Management System"
ocid: "ocds-b5fd17-c0ed60c9-1b4b-4665-a58e-bbc3ee4fa209"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c0ed60c9-1b4b-4665-a58e-bbc3ee4fa209"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c0ed60c9-1b4b-4665-a58e-bbc3ee4fa209.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c0ed60c9-1b4b-4665-a58e-bbc3ee4fa209.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TORBAY COUNCIL"
published: "2025-07-22"
---

# Direct Award of Contract to provide an Adults Social Care Case Management System

Buyer: TORBAY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-c0ed60c9-1b4b-4665-a58e-bbc3ee4fa209

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## Summary

Torbay Council has directly awarded a contract to Liquidlogic Limited, trading as 'System C', for the provision of a new Adults Social Care Case Management System. This contract, valued at £1,653,000, aims to integrate seamlessly with the existing Children's Services System, Liquidlogic, and is set to commence on 17 July 2025, with a completion date of 16 July 2030. The award follows the procurement stage tagged as 'award' on 22 July 2025. The need for compatibility drove the decision as the new system will serve both Torbay Council and the Torbay and South Devon NHS Foundation Trust, located in the South West region of the United Kingdom. This direct award falls under the procurement method of 'direct', as outlined in an earlier Voluntary Ex Ante Transparency (VEAT) notice published on 7 January 2025.

This contract presents substantial business growth opportunities, especially for software solutions providers with expertise in integrating complex systems across different domains. It is particularly advantageous for large-scale software developers familiar with public sector requirements who can offer cohesive solutions that bridge existing technological frameworks, resulting in significant cost savings and operational efficiencies. Companies with a focus on software support, supply, and implementation services can benefit from contributing to future integrations as demand for similar compatible systems rises. This opportunity will appeal to businesses that value the stability offered by long-term projects, working closely with governmental and health sector bodies to implement cohesive technology solutions.

## Notice

Torbay Council has direct awarded a contract for provision of its new Adults Services' Case Management System (CMS), to the incumbent supplier of its Children's Services' System. This is a direct award, following the publication of a Voluntary ex ante transparency (VEAT) notice (reference: 2025/S 000-000406 on 07th January 2025, and subsequent internal approval to directly award the contract from Torbay Council's Cabinet. The system will be used by Torbay Council and Torbay and South Devon NHS Foundation Trust. Award is made on the grounds that the works, supplies or services can only be provided by a particular economic operator due to an absence of competition for technical reasons. The Council undertook a further competition from Lot 3c of CCS' RM3821 Data & Application Solutions Framework for a supplier for supply & ongoing maintenance of a children's social care CMS. It allowed for the contract to be modified to include future provision of an adult social care CMS, as the 2 systems are required to be compatible with one another. The adult social care CMS was required after the Children's contract was awarded. But due to unforeseen circumstances, including impact of COVID on social care resources there was a significant delay in putting a new system in place. Due to this and increases in the cost of the contract from the previously estimate, the Council considers that it is no longer appropriate to modify the existing contract. However, a compatible system across children's & adult's social care remains. Whilst there are alternative suppliers of CMS's, appointment of a different supplier will result in receiving a solution incompatible with the current children's CMS. The differences in how the systems function will result in additional costs (to make each compatible with one another), difficulties in implementing a new system and the ongoing operation / maintenance of both, which will not deliver best value. This direct award will deliver the following benefits to Council, the system's end users & the public purse: Seamless and more cost-effective integration with the current Children's CMS (Liquid Logic) by utilising the same solution, and cost savings and efficiencies in hosting arrangements by utilising the same supplier. Efficiencies, consistency & effectiveness in reporting capabilities by utilising the same solution and in contract management by having the same supplier for both CMS. More efficient migration of data as, the same system used to be operated across both children's & adult social care, meaning the Council's IT team have experience of migrating data from the old system to the new. The Council will begin implementation planning and data migration from its current system, from July 2025 onwards

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8fce53a0-98e9-45b0-b229-6aa8e14b0a72 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Jul 2025 |
| Submission deadline | 4 Mar 2025 |
| Future notice date | Not specified |
| Award date | 4 Mar 2025 |
| Contract period | 16 Jul 2025 - 16 Jul 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,650,000 |
| Lots value | Not specified |
| Awards value | £1,193,585 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TORBAY COUNCIL |
| Locality | TORQUAY |
| Post town | Torquay |
| Postcode | TQ1 3DR |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK42 Torbay |
| Local authority | Torbay |
| Electoral ward | Tormohun |
| Westminster constituency | Torbay |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LIQUIDLOGIC LIMITED TRADING AS 'SYSTEM C |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48333000 - Contact management software package
- 48445000 - Customer Relation Management software package
- 48611000 - Database software package
- 72261000 - Software support services
- 72263000 - Software implementation services
- 72267100 - Maintenance of information technology software
- 72268000 - Software supply services

## Release History

- 22 Jul 2025 at 15:44 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8fce53a0-98e9-45b0-b229-6aa8e14b0a72

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8fce53a0-98e9-45b0-b229-6aa8e14b0a72
  22nd July 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.torbay.gov.uk/

## Provenance

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