---
title: "IT Service Desk and People Portal"
ocid: "ocds-b5fd17-c1016c6e-55ef-4d2e-ac23-a3c08009e454"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c1016c6e-55ef-4d2e-ac23-a3c08009e454"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c1016c6e-55ef-4d2e-ac23-a3c08009e454.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c1016c6e-55ef-4d2e-ac23-a3c08009e454.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "YORKSHIRE PURCHASING ORGANISATION"
published: "2025-07-25"
---

# IT Service Desk and People Portal

Buyer: YORKSHIRE PURCHASING ORGANISATION  
Current stage: Award  
OCID: ocds-b5fd17-c1016c6e-55ef-4d2e-ac23-a3c08009e454

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c1016c6e-55ef-4d2e-ac23-a3c08009e454)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c1016c6e-55ef-4d2e-ac23-a3c08009e454.json)

## Summary

The public procurement process for the "IT Service Desk and People Portal" contract was conducted by the Yorkshire Purchasing Organisation (YPO), located in Wakefield, England. Classified under the industry category of "Software package and information systems," this contract involved services pertinent to managing an IT service desk and HR portal for internal use. The procurement adopted a "limited" method, specifically through a competitive quotation below the threshold. The process has progressed to the "award" stage, with the contract awarded to Set3 Solutions Limited, based in West Sussex, as of 10th January 2023. The contract period extends from 1st February 2023 to 31st January 2026, with a total value of £146,358.

This tender offers significant business growth potential for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs), specifically those specialising in IT and software solutions. With the YPO's focus on software and system services, companies with expertise in developing and maintaining service desks and HR portals stand to benefit substantially. The competitive quotation procurement method indicates opportunities for businesses adept at delivering cost-effective and innovative solutions tailored to organisational internal frameworks.

## Notice

Internal YPO contract for the provision of IT service desk and HR people portal, where employees can raise tickets and issues.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e360e7ad-3cdd-4964-b2c9-ab7f2d84ebbc |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Jul 2025 |
| Submission deadline | 10 Jan 2023 |
| Future notice date | Not specified |
| Award date | 10 Jan 2023 |
| Contract period | 1 Feb 2023 - 31 Jan 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £146,358 |
| Lots value | Not specified |
| Awards value | £146,358 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | YORKSHIRE PURCHASING ORGANISATION |
| Locality | WAKEFIELD |
| Post town | Wakefield |
| Postcode | WF2 0XE |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE45 Wakefield |
| Local authority | Wakefield |
| Electoral ward | Wrenthorpe and Outwood West |
| Westminster constituency | Wakefield and Rothwell |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SET3 SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 25 Jul 2025 at 09:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e360e7ad-3cdd-4964-b2c9-ab7f2d84ebbc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e360e7ad-3cdd-4964-b2c9-ab7f2d84ebbc
  25th July 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c1016c6e-55ef-4d2e-ac23-a3c08009e454. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c1016c6e-55ef-4d2e-ac23-a3c08009e454.json.