--- title: "CQC AM 135 Public Online Community Panel Management" ocid: "ocds-b5fd17-c10eef57-e33e-4a42-9c26-f4a134979170" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c10eef57-e33e-4a42-9c26-f4a134979170" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c10eef57-e33e-4a42-9c26-f4a134979170.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-c10eef57-e33e-4a42-9c26-f4a134979170.json" source: "Contracts Finder" current_stage: "Tender" buyer: "CARE QUALITY COMMISSION" published: "2016-11-30" --- # CQC AM 135 Public Online Community Panel Management Buyer: CARE QUALITY COMMISSION Current stage: Tender OCID: ocds-b5fd17-c10eef57-e33e-4a42-9c26-f4a134979170 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c10eef57-e33e-4a42-9c26-f4a134979170) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c10eef57-e33e-4a42-9c26-f4a134979170.json) ## Summary The Care Quality Commission (CQC) is conducting a tender for the "CQC AM 135 Public Online Community Panel Management" project within the market-testing services industry. This procurement process, classified as an open procedure, is currently in the Tender stage, with submissions due by 21st December 2016. The successful supplier will manage a public panel consisting of at least 100 members, refreshing the panel every three months over a 12-month contract period starting on 20th February 2017 and concluding on 19th February 2018. The contract is valued at £21,000 and encompasses delivery to various locations, including the United Kingdom and overseas territories. This opportunity presents significant potential for businesses specialising in community engagement, market research, and data management. Companies offering innovative recruitment strategies and those with experience in managing incentive payments could excel in this tender. SMEs and voluntary, community, and social enterprises are particularly well-suited to this contract, as the CQC seeks a diverse range of participants for the public panel, which includes individuals currently using health and social care services as well as those who may not be familiar with the CQC. ## Notice 2. THE REQUIREMENT CQC are looking to procure an external supplier to manage a representative 'people's panel' made up of members of the public who will give their views through tasks (surveys) via our online community. The recruitment process Manage recruitment of a minimum of 100 members of the public per cycle for a contract period of 12 months (panel refreshed every 3 months) We would like the supplier to outline: * how many people they would look to recruit (we need to have 100 people on each a panel as a minimum) * how often they would look to re-recruit new panel members (we need to refresh the panel at least every three months to prevent the participants from becoming CQC experts) We are considering recruiting a mix of people from the categories below but would look to the supplier to suggest alternative groups, given CQC's role and remit, about how we should split the percentage: * 20% who have not heard of CQC * 20% who are current users of general healthcare services * 20% who have used a hospital in the past year * 20% current users of social care services or carers of someone using social care * 20% current users of mental healthcare services or carers of someone using mental healthcare services Within these categories, we would specifically look to know if any of the following groups are represented for internal reporting purposes: * people with long term conditions * People with a disability including learning disabilities * Carers Payments of incentives Manage incentive payments (distributing vouchers) for the panel members when they have completed each task We would want the supplier to outline how they would: * process incentive payments * distribute incentive payments (vouchers) * audit of all incentive payments for each task with respondents We would expect incentive payments to be included in costed proposals for this work. Response rates CQC will continue to host their in-house technical solution for online community delivery. The limitations of our current technical solution mean that CQC will have to continue to manage day-to-day delivery of the site, including the upload of content and recruits. CQC will provide the supplier with updates on who has responded to tasks. We would look to the external supplier to outline in their bid and deliver innovative solutions to ensure a minimum number of responses (80) are achieved per task. This contract is for an initial twelve months in length however CQC reserves the right to extend the contract subject to agreement by both parties. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ed6c81d4-5a04-4df0-aa3f-12a1d0378379 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 30 Nov 2016 | | Submission deadline | 21 Dec 2016 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 20 Feb 2017 - 19 Feb 2018 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £21,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CARE QUALITY COMMISSION | | Locality | NEWCASTLE UPON TYNE | | Post town | Newcastle upon Tyne | | Postcode | NE1 4PA | | Country | England | | ITL 1 | TLC North East (England) | | ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear | | ITL 3 | TLC43 Tyneside | | Local authority | Newcastle upon Tyne | | Electoral ward | Monument | | Westminster constituency | Newcastle upon Tyne Central and West | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79312000 - Market-testing services ## Release History - 30 Nov 2016 at 16:00 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ed6c81d4-5a04-4df0-aa3f-12a1d0378379 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/ed6c81d4-5a04-4df0-aa3f-12a1d0378379 30th November 2016 - Opportunity notice on Contracts Finder ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c10eef57-e33e-4a42-9c26-f4a134979170. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c10eef57-e33e-4a42-9c26-f4a134979170.json.