---
title: "Customer Relationship Manager"
ocid: "ocds-b5fd17-c1258131-c62e-4b12-9c75-39d913710f6c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c1258131-c62e-4b12-9c75-39d913710f6c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c1258131-c62e-4b12-9c75-39d913710f6c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c1258131-c62e-4b12-9c75-39d913710f6c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "POLICE DIGITAL SERVICE"
published: "2026-06-04"
---

# Customer Relationship Manager

Buyer: POLICE DIGITAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-c1258131-c62e-4b12-9c75-39d913710f6c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c1258131-c62e-4b12-9c75-39d913710f6c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c1258131-c62e-4b12-9c75-39d913710f6c.json)

## Summary

The procurement process, titled "Customer Relationship Manager", was led by the Police Digital Service located in London, England. This process, under the industry category of software-related services (CPV code 72260000), focused on acquiring CRM software licences along with associated services such as configuration, support, and maintenance. The tender was conducted as a call-off from a framework agreement, with the procurement method being selective. It moved through the complete cycle and the contract was awarded on 22 April 2026, with the contract period spanning from 28 April 2026 to 27 April 2028. This opportunity reached the award stage recently, with key information published on 4 June 2026.

This tender provides substantial business growth opportunities, primarily for entities that specialise in software services and have experience in CRM implementations and support. Given its selective procurement method involving a call-off from a framework, SMEs may find this a suitable opportunity, especially those able to deliver comprehensive software solutions and ongoing maintenance services. Although the contract is executed with a large firm, XMA LIMITED, other businesses with the capacity to meet the requirements set out in public sector frameworks could potentially participate in similar tenders in the future.

## Notice

Provision of CRM software licences and associated services, including configuration, support and maintenance, to support organisational customer and stakeholder management capabilities. The solution is procured via an existing public sector framework in accordance with its call-off provisions.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3da959b0-867a-40b5-aaf3-d1fddc803324 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jun 2026 |
| Submission deadline | 22 Apr 2026 |
| Future notice date | Not specified |
| Award date | 21 Apr 2026 |
| Contract period | 27 Apr 2026 - 27 Apr 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £291,744 |
| Lots value | Not specified |
| Awards value | £291,744 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POLICE DIGITAL SERVICE |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC2V 7JE |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Cheap |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | XMA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72260000 - Software-related services

## Release History

- 4 Jun 2026 at 11:06 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3da959b0-867a-40b5-aaf3-d1fddc803324

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3da959b0-867a-40b5-aaf3-d1fddc803324
  4th June 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c1258131-c62e-4b12-9c75-39d913710f6c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c1258131-c62e-4b12-9c75-39d913710f6c.json.