---
title: "Contract for the Provision of Bomgar (Remote Support) Software Licences"
ocid: "ocds-b5fd17-c126955d-c858-401d-ae2f-f33e0e235ab3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c126955d-c858-401d-ae2f-f33e0e235ab3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c126955d-c858-401d-ae2f-f33e0e235ab3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c126955d-c858-401d-ae2f-f33e0e235ab3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT"
published: "2024-11-25"
---

# Contract for the Provision of Bomgar (Remote Support) Software Licences

Buyer: NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT  
Current stage: Award  
OCID: ocds-b5fd17-c126955d-c858-401d-ae2f-f33e0e235ab3

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## Summary

The NHS South, Central and West Commissioning Support Unit has completed the procurement process for the provision of Bomgar (Remote Support) software licences. The contract, valued at £37,849.18, has been awarded to Insight Direct (UK) Limited. This selective procurement was conducted as a call-off from the framework agreement, CCS RM6098 Technology Products & Associated Services 2 - Lot 3: Software and Associated Services. The contract, classified under the industry category of Communication and multimedia software packages (CPV 48500000), is set to commence on 1st April 2024 and conclude on 31st March 2025. The delivery location is in the South West region of the United Kingdom.

This tender presents significant opportunities for businesses specialising in communication and multimedia software to partner with the NHS. SMEs, in particular, will find this contract beneficial due to its suitability criteria. The involvement in a prestigious framework such as CCS and the alignment with NHS operations can enhance market credibility and expand business portfolios. Companies with expertise in providing comprehensive remote support solutions and associated software services are well-suited to bid for similar future opportunities, promoting growth through collaboration with a key public sector organisation.

## Notice

NHS South, Central and West Commissioning Support Unit (SCW) have awarded a contract for Bomgar Licence (Remote Support) to Insight Direct (UK) Limited, following further competition via CCS (Crown Commercial Services) RM6098 Technology Products & Associated Services 2 - Lot 3: Software and Associated Services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a0615a2b-b92e-46dd-a0b2-6fd00b603605 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Works |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Nov 2024 |
| Submission deadline | 13 Mar 2024 |
| Future notice date | Not specified |
| Award date | 1 Apr 2024 |
| Contract period | 1 Apr 2024 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £37,849 |
| Lots value | Not specified |
| Awards value | £37,849 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS1 3NX |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Central |
| Westminster constituency | Bristol Central |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSIGHT DIRECT (UK |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48500000 - Communication and multimedia software package

## Release History

- 25 Nov 2024 at 15:50 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a0615a2b-b92e-46dd-a0b2-6fd00b603605
- 12 Apr 2024 at 12:37 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a0615a2b-b92e-46dd-a0b2-6fd00b603605

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a0615a2b-b92e-46dd-a0b2-6fd00b603605
  25th November 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/80a090cb-e1e8-4892-bd84-ff555a61d1cb

## Notice URLs

- https://health-family.force.com/s/Welcome
- https://www.scwcsu.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c126955d-c858-401d-ae2f-f33e0e235ab3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c126955d-c858-401d-ae2f-f33e0e235ab3.json.