---
title: "GB-London: Development of a Visitor Experience Training Programme"
ocid: "ocds-b5fd17-c1313862-979f-4028-af2f-ffa88d63935b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c1313862-979f-4028-af2f-ffa88d63935b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c1313862-979f-4028-af2f-ffa88d63935b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c1313862-979f-4028-af2f-ffa88d63935b.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "IMPERIAL WAR MUSEUMS"
published: "2024-05-16"
---

# GB-London: Development of a Visitor Experience Training Programme

Buyer: IMPERIAL WAR MUSEUMS  
Current stage: Tender  
OCID: ocds-b5fd17-c1313862-979f-4028-af2f-ffa88d63935b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c1313862-979f-4028-af2f-ffa88d63935b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c1313862-979f-4028-af2f-ffa88d63935b.json)

## Summary

The Imperial War Museums in London have initiated a tender process titled "Development of a Visitor Experience Training Programme" for the enhancement of visitor experience across all museum sites. The procurement stage is currently active with a tender period ending on 10th June 2024 and a contract period starting on 15th July 2024 and ending on 31st December 2024. The procurement falls under the industry category of Museum services and aims to improve services related to customer care, libraries, archives, museums, and cultural services.

This tender opportunity offers businesses a chance to contribute to providing inclusive and engaging visitor experiences at the Imperial War Museums. Companies specializing in training development, customer services, cultural services, and recreational activities are well-suited to compete for this tender. The procurement method is an open procedure with a contract value of £50,000 GBP, creating opportunities for businesses across various sectors to participate and contribute to elevating the visitor experience standards at the museum sites.

## Notice

Imperial War Museums is seeking to appoint a consultant training developer to aid us in improving the visitor experience across all of the IWM sites and designing a training programme to ensure uniformity across all of the IWM sites. IWM would like to ensure that we are providing a welcoming, inclusive, and engaging experience for all visitors.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/620a5842-5290-46e7-a2d7-14727c3d8c2f |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 May 2024 |
| Submission deadline | 10 Jun 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 14 Jul 2024 - 31 Dec 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £50,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | IMPERIAL WAR MUSEUMS |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 6HZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | St George's |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 92 - Recreational, cultural and sporting services

### Codes

- 79342300 - Customer services
- 79342320 - Customer-care services
- 92000000 - Recreational, cultural and sporting services
- 92500000 - Library, archives, museums and other cultural services
- 92521000 - Museum services

## Release History

- 16 May 2024 at 13:40 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/620a5842-5290-46e7-a2d7-14727c3d8c2f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/620a5842-5290-46e7-a2d7-14727c3d8c2f
  16th May 2024 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-GB-London:-Development-of-a-Visitor-Experience-Training-Programme/6WRJ9T7H26
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c1313862-979f-4028-af2f-ffa88d63935b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c1313862-979f-4028-af2f-ffa88d63935b.json.