---
title: "Provision of Multi-Disciplined Team to Support Customer Contact System Migration."
ocid: "ocds-b5fd17-c135d8a9-ea6a-4070-903b-c8d324690551"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c135d8a9-ea6a-4070-903b-c8d324690551"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c135d8a9-ea6a-4070-903b-c8d324690551.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c135d8a9-ea6a-4070-903b-c8d324690551.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LEEDS CITY COUNCIL"
published: "2020-03-04"
---

# Provision of Multi-Disciplined Team to Support Customer Contact System Migration.

Buyer: LEEDS CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-c135d8a9-ea6a-4070-903b-c8d324690551

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## Summary

The procurement process, initiated by Leeds City Council, sought a multi-disciplined team to assist in the migration of their customer contact system to an in-house developed platform. The title of the tender was "Provision of Multi-Disciplined Team to Support Customer Contact System Migration," with a significant focus on IT services, particularly software development and consultancy. The tender was completed, with the contract awarded for a total value of £450,000, spanning from 3rd March 2020 to 31st December 2020. The tender process closed on 15th January 2020 and was carried out under other procurement methods without specific categorisation. The work was centred in the Yorkshire and the Humber region of the United Kingdom.

This tender presents a valuable opportunity for IT service companies, particularly those that specialise in business and management consultancy, software development, and support services. Small to medium-sized enterprises (SMEs) would be particularly well-suited to engage in future processes of a similar nature, leveraging their flexibility and expertise to meet the needs outlined by Leeds City Council. The successful contractor, Aire Logic Limited, will likely pave the way for other companies that can offer innovative and efficient solutions in customer service technology and systems integration.

## Notice

Provision of a multi-disciplined team to work alongside resource allocated by the Council to migrate from Contact 360 to an in-house developed 'Customer Access Transactional Services' or 'CATS' platform.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7cf17381-e365-48b5-b49d-631a7fe08a50 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Mar 2020 |
| Submission deadline | 15 Jan 2020 |
| Future notice date | Not specified |
| Award date | 2 Mar 2020 |
| Contract period | 3 Mar 2020 - 31 Dec 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £450,000 |
| Lots value | Not specified |
| Awards value | £450,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEEDS CITY COUNCIL |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 3DL |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AIRE LOGIC |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 79400000 - Business and management consultancy and related services

## Release History

- 4 Mar 2020 at 16:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7cf17381-e365-48b5-b49d-631a7fe08a50

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7cf17381-e365-48b5-b49d-631a7fe08a50
  4th March 2020 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.leeds.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c135d8a9-ea6a-4070-903b-c8d324690551. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c135d8a9-ea6a-4070-903b-c8d324690551.json.