---
title: "Kofax system support renewal 2022"
ocid: "ocds-b5fd17-c167bc2c-b792-4545-baff-0952b8d3f8ae"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c167bc2c-b792-4545-baff-0952b8d3f8ae"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c167bc2c-b792-4545-baff-0952b8d3f8ae.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c167bc2c-b792-4545-baff-0952b8d3f8ae.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FINANCIAL OMBUDSMAN SERVICE"
published: "2022-01-17"
---

# Kofax system support renewal 2022

Buyer: FINANCIAL OMBUDSMAN SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-c167bc2c-b792-4545-baff-0952b8d3f8ae

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c167bc2c-b792-4545-baff-0952b8d3f8ae)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c167bc2c-b792-4545-baff-0952b8d3f8ae.json)

## Summary

The Financial Ombudsman Service has completed a procurement process for the renewal of support for their Kofax system, a vital IT service for managing document scanning within the Customer Help Division. This tender, titled "Kofax system support renewal 2022", falls under the IT services category and has a total value of £53,780.87. Although the tender period ended on 8th November 2021, the contract commenced on 1st January 2022 and is set to conclude on 31st December 2022. The procurement method used was a limited competitive quotation, indicating a selective approach to supplier engagement.

This opportunity for renewing support services creates a pathway for businesses, particularly small and medium-sized enterprises (SMEs) specialising in IT services, software development, and support, to expand within the public sector. Suppliers that have experience with document management systems or similar IT solutions would be well-positioned to compete in future tenders. The competitive nature of the procurement process, focusing on innovation and efficient service delivery, suggests that there will be further opportunities for businesses capable of meeting these demands.

## Notice

Kofax is used by the Customer Help Division and is used to manage the scanning of incoming documents - scanning, categorising and placing them onto the correct Clipper or Phoenix case (or creating a new one).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/63388f6d-7f4d-447f-b3fa-cac12830d3ed |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Jan 2022 |
| Submission deadline | 8 Nov 2021 |
| Future notice date | Not specified |
| Award date | 23 Nov 2021 |
| Contract period | 1 Jan 2022 - 31 Dec 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £53,780 |
| Lots value | Not specified |
| Awards value | £53,780 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL OMBUDSMAN SERVICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 9SR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLG West Midlands (England), TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SCANSATION |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 17 Jan 2022 at 15:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/63388f6d-7f4d-447f-b3fa-cac12830d3ed

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/63388f6d-7f4d-447f-b3fa-cac12830d3ed
  17th January 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c167bc2c-b792-4545-baff-0952b8d3f8ae. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c167bc2c-b792-4545-baff-0952b8d3f8ae.json.