---
title: "GB-Glasgow: Queue IT Virtual Waiting Room"
ocid: "ocds-b5fd17-c16e2db7-af54-40cf-ad8b-728ca14f666e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c16e2db7-af54-40cf-ad8b-728ca14f666e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c16e2db7-af54-40cf-ad8b-728ca14f666e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c16e2db7-af54-40cf-ad8b-728ca14f666e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Student Loans Company"
published: "2026-08-18"
---

# GB-Glasgow: Queue IT Virtual Waiting Room

Buyer: Student Loans Company  
Current stage: Award  
OCID: ocds-b5fd17-c16e2db7-af54-40cf-ad8b-728ca14f666e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c16e2db7-af54-40cf-ad8b-728ca14f666e)  
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## Summary

The Student Loans Company procured a Queue IT Virtual Waiting Room service, classified as software and information systems and treated as a services requirement. The service supports a virtual queue or waiting-room capability for the buyer’s users, helping manage demand for online services when capacity or traffic is constrained. Delivery is across Scotland, with the buyer based at 10 Clyde Place, Glasgow. This is a technology service opportunity for suppliers providing hosted or managed virtual waiting-room, queue-management, traffic-control or related digital access platforms. It is relevant to software providers and technology service integrators with a product that can be implemented and operated for a public organisation, rather than to suppliers of general office software, physical infrastructure or unrelated consultancy.

The procurement has been completed and awarded. The tender deadline was 1 April 2025. The contract was awarded to COMPUTACENTER UK Ltd on 24 April 2025 for £67,561.88, and covers 1 May 2025 to 30 April 2026. The procurement method details are recorded as “Not specified”. The tender’s estimated value was also £67,561.88. The award is active and relates to one supplier. The buyer marked the opportunity as unsuitable for small and medium-sized enterprises and voluntary, community or social enterprises. The outcome indicates a defined, time-limited technology service engagement for the Student Loans Company, with the selected supplier responsible for providing the Queue IT Virtual Waiting Room requirement in Scotland.

For a supplier that did not win this procurement, the award provides a clear indication of the Student Loans Company’s demand for virtual waiting-room technology and the scale of a single service engagement. A credible competitor for a future requirement would need a proven queue-management or virtual waiting-room platform, together with the technical capability to integrate it with online public services and keep it reliable during periods of high demand. Evidence of delivering comparable managed software services, supporting users at scale and meeting public-sector operational expectations would strengthen a future proposition. The recorded outcome also shows that the buyer selected a large technology supplier and did not identify the requirement as suitable for SMEs or voluntary, community or social enterprises, so suppliers should assess whether they have comparable delivery capacity or a suitable larger-partner arrangement.

## Notice

Queue IT Virtual Waiting Room

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2804f361-5c47-49b3-9265-216445198817 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Aug 2026 |
| Submission deadline | 1 Apr 2025 |
| Future notice date | Not specified |
| Award date | 24 Apr 2025 |
| Contract period | 1 May 2025 - 30 Apr 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £67,561 |
| Lots value | Not specified |
| Awards value | £67,561 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Student Loans Company |
| Locality | GLASGOW |
| Postcode area | Glasgow |
| Postcode | G5 8DF |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Govan |
| Westminster constituency | Glasgow South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Computacenter (UK) Limited |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 18 Aug 2026 at 12:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2804f361-5c47-49b3-9265-216445198817

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2804f361-5c47-49b3-9265-216445198817
  18th August 2026 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=1059608712
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c16e2db7-af54-40cf-ad8b-728ca14f666e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c16e2db7-af54-40cf-ad8b-728ca14f666e.json.