---
title: "Basic Digital Service (ITSM) - Live Service Operation"
ocid: "ocds-b5fd17-c1852939-c5ac-4267-901f-0834a0440efa"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c1852939-c5ac-4267-901f-0834a0440efa"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c1852939-c5ac-4267-901f-0834a0440efa.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c1852939-c5ac-4267-901f-0834a0440efa.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOME OFFICE"
published: "2022-03-23"
---

# Basic Digital Service (ITSM) - Live Service Operation

Buyer: HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-c1852939-c5ac-4267-901f-0834a0440efa

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c1852939-c5ac-4267-901f-0834a0440efa)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c1852939-c5ac-4267-901f-0834a0440efa.json)

## Summary

The procurement process involves the Home Office, which is seeking a contractor for its "Basic Digital Service (ITSM) - Live Service Operation" project. This contract falls under the IT services category and carries a total value of £3,400,000. The tender was completed as of 23rd March 2022, with the contract period commencing on 1st April 2022 and concluding on 31st March 2023. The procurement was conducted using a selective method through a call-off from a framework agreement, with the tender period ending on 31st March 2022.

This tender presents significant opportunities for businesses in the IT services sector, particularly those offering consulting, software development, and support services. Small and medium-sized enterprises (SMEs) that specialise in delivering digital services and have experience in similar contracts are particularly well-suited to compete. The successful supplier, IBM United Kingdom Ltd, demonstrates the type of established firm that can thrive in this environment, yet there remains potential for innovative smaller firms to contribute effectively to such contracts.

## Notice

Basic Digital Service (ITSM)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6ba0b598-c77b-4771-90f8-ad692c606ebb |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Mar 2022 |
| Submission deadline | 30 Mar 2022 |
| Future notice date | Not specified |
| Award date | 23 Mar 2022 |
| Contract period | 31 Mar 2022 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,400,000 |
| Lots value | Not specified |
| Awards value | £3,400,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 1QY |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Waterfront South |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IBM UNITED KINGDOM |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 23 Mar 2022 at 13:22 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6ba0b598-c77b-4771-90f8-ad692c606ebb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6ba0b598-c77b-4771-90f8-ad692c606ebb
  23rd March 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c1852939-c5ac-4267-901f-0834a0440efa. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c1852939-c5ac-4267-901f-0834a0440efa.json.