---
title: "Customer Experience Platform (CRM)"
ocid: "ocds-b5fd17-c1a61d87-bae5-4c89-89a6-41c1a8caad04"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c1a61d87-bae5-4c89-89a6-41c1a8caad04"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c1a61d87-bae5-4c89-89a6-41c1a8caad04.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c1a61d87-bae5-4c89-89a6-41c1a8caad04.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BUCKINGHAMSHIRE COUNCIL"
published: "2021-08-18"
---

# Customer Experience Platform (CRM)

Buyer: BUCKINGHAMSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-c1a61d87-bae5-4c89-89a6-41c1a8caad04

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c1a61d87-bae5-4c89-89a6-41c1a8caad04)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c1a61d87-bae5-4c89-89a6-41c1a8caad04.json)

## Summary

The Buckinghamshire Council, located in Aylesbury, England, recently awarded a contract for a Customer Experience Platform (CRM) valued at £149,500. This procurement falls under the category of System and Support Services (CPV Code: 72250000) and was executed through a direct award method. The contract commenced on 16 June 2021 and is set to conclude on 15 June 2023. The preliminary tendering phase ended on 1 June 2021, and the contract was officially awarded on 3 June 2021.

This opportunity is particularly relevant for established businesses that specialise in customer service technologies and portal solutions, as it involves the design and provision of services for a Customer Service Hub and multiple user portals. With a focus on enhancing customer experiences and service delivery, competitors from the IT service management and CRM sectors will find this contract aligns well with their offerings, allowing them to leverage their expertise to foster business growth in the public sector.

## Notice

Service Designer/Customer Portal/Staff Portal Customer Service Hub (Inclusive of 15 users) MyAccount Per Secure Service - Benefits

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/43b77afa-8360-4b5f-b32a-7310a24bf538 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Aug 2021 |
| Submission deadline | 31 May 2021 |
| Future notice date | Not specified |
| Award date | 2 Jun 2021 |
| Contract period | 15 Jun 2021 - 15 Jun 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £149,500 |
| Lots value | Not specified |
| Awards value | £149,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BUCKINGHAMSHIRE COUNCIL |
| Locality | AYLESBURY |
| Post town | Hemel Hempstead |
| Postcode | HP20 1XA |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ13 Buckinghamshire |
| Local authority | Buckinghamshire |
| Electoral ward | Aylesbury North |
| Westminster constituency | Aylesbury |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GRANICUS-FIRMSTEP |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72250000 - System and support services

## Release History

- 18 Aug 2021 at 11:37 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/43b77afa-8360-4b5f-b32a-7310a24bf538

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/43b77afa-8360-4b5f-b32a-7310a24bf538
  18th August 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.buckinghamshire.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c1a61d87-bae5-4c89-89a6-41c1a8caad04. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c1a61d87-bae5-4c89-89a6-41c1a8caad04.json.