---
title: "GB-Liverpool: Out of Hours Contact Centre Services"
ocid: "ocds-b5fd17-c1b58c12-4f3c-460c-9aec-93ef4a6b93ea"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c1b58c12-4f3c-460c-9aec-93ef4a6b93ea"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c1b58c12-4f3c-460c-9aec-93ef4a6b93ea.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c1b58c12-4f3c-460c-9aec-93ef4a6b93ea.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Plus Dane Housing Limited"
published: "2026-10-21"
---

# GB-Liverpool: Out of Hours Contact Centre Services

Buyer: Plus Dane Housing Limited  
Current stage: Award  
OCID: ocds-b5fd17-c1b58c12-4f3c-460c-9aec-93ef4a6b93ea

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## Summary

Plus Dane Housing Limited procured out-of-hours contact centre services for its housing operations. The requirement is telephone answering and call handling outside normal working hours, delivered for the buyer in the North West of England. The procurement description also refers to social media monitoring as part of the framework route used for the competition, although the listed service classification is telephone-answering services. The work is a service contract rather than a supply of goods or construction works.

The procurement is complete and the contract was awarded to Nationwide Property Assistance Ltd, part of Davies Group Limited. The award was made on 1 September 2026, for £480,000. The contract runs from 6 October 2026 to 5 October 2031. Bids were sought through a further competition under the National Framework Partnership Out of Hours Call Handling and Social Media Monitoring Framework; the tender closed on 12 August 2026. No lot breakdown or evaluation criteria are stated in the procurement details. The stated contract value is the amount for this award.

For suppliers considering comparable work for Plus Dane Housing when this requirement returns to market, the contract signals demand for dependable out-of-hours contact centre provision. A credible competitor would need to demonstrate the operational capacity to receive and handle calls beyond standard working hours, maintain consistent service for a housing provider, and manage the relevant contact-handling processes. The competition was run through a framework further competition, so experience operating within that route would be commercially relevant. Social media monitoring is mentioned in the framework description, making capability in that area potentially relevant to the broader framework scope, though the stated service classification centres on telephone answering. The buyer marked the opportunity as unsuitable for SMEs and voluntary, community and social enterprises.

## Notice

Further competition via National Framework Partnership Out of Hours Call Handling and Social Media Monitoring Framework

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/86c87751-fc00-407d-8a63-692ee28a8217 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 Sep 2026 |
| Contract period | 6 Oct 2026 - 5 Oct 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £480,000 |
| Lots value | Not specified |
| Awards value | £480,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Plus Dane Housing Limited |
| Locality | LIVERPOOL |
| Postcode area | Liverpool |
| Postcode | L3 4AE |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Waterfront South |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NATIONWIDE PROPERTY ASSISTANCE LTD, PART OF DAVIES GROUP LIMITED |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 21 Oct 2026 at 15:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/86c87751-fc00-407d-8a63-692ee28a8217

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/86c87751-fc00-407d-8a63-692ee28a8217
  21st October 2026 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=1077189715
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c1b58c12-4f3c-460c-9aec-93ef4a6b93ea. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c1b58c12-4f3c-460c-9aec-93ef4a6b93ea.json.