--- title: "Customer Satisfaction Surveys" ocid: "ocds-b5fd17-c1bc35a2-2574-44b0-947e-5139fc31dfc2" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c1bc35a2-2574-44b0-947e-5139fc31dfc2" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c1bc35a2-2574-44b0-947e-5139fc31dfc2.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-c1bc35a2-2574-44b0-947e-5139fc31dfc2.json" source: "Contracts Finder" current_stage: "Tender" buyer: "ANCHOR HANOVER" published: "2021-11-08" --- # Customer Satisfaction Surveys Buyer: ANCHOR HANOVER Current stage: Tender OCID: ocds-b5fd17-c1bc35a2-2574-44b0-947e-5139fc31dfc2 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c1bc35a2-2574-44b0-947e-5139fc31dfc2) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c1bc35a2-2574-44b0-947e-5139fc31dfc2.json) ## Summary The procurement process involves Anchor Hanover, a provider of housing and care services to older people, which is seeking a contractor for Customer Satisfaction Surveys. This contract falls under the services category, specifically focused on customer satisfaction survey tasks (CPV code 79342311). The tender is currently in the planning stage, with a deadline for submissions set for 17 December 2021. The contract period is expected to commence on 1 April 2022 and run until 31 March 2025, covering various regions across the United Kingdom. This tender presents a significant opportunity for businesses specialising in survey management and analysis, particularly those capable of delivering high-quality customer engagement and feedback mechanisms. Suitable candidates may include small and medium-sized enterprises (SMEs) with expertise in customer satisfaction methodologies, data analysis, and reporting. The requirement for end-to-end management from concept to delivery suggests that capable firms will have the chance to showcase their innovative solutions and contribute to enhancing service standards within the housing and care sector. ## Notice Anchor's overarching ambition is to be recognised by our customers and other stakeholders as the best provider of housing and care services to older people. Our customer principles are: * Do what's right * Right first time, every time * Empowerment and front line ownership of the customer relationship * Create one touch processes with single point of contact * Ensure every step adds value * Don't design processes or procedures around failure Our customer plan is: * Improve customer satisfaction across all services to upper quartile levels * Truly customer centric approach - putting customers at the heart of all decision making * Culture of be the best in everything we do, in both our service and the handling of complaints at source wherever possible. * Challenge and eradicate poor service everywhere * Shift consultation to genuine engagement in decision making and continual improvement Our aim is to put in place a provider who can satisfy the customer satisfaction survey requirement in support of the aforementioned plan Anchor plan on running an SQ for the provision of a number of separate surveys running as a programme from 2022 - 2025. We are looking for end to end management of the process from concept through to delivery and insight. The programme is as follows (these may be subject to change): ? Anchor Housing Satisfaction Survey ? Anchor Responsive Repairs Satisfaction Survey ? Anchor Planned Works Satisfaction Survey ? Anchor On Call Satisfaction Survey ? Anchor Villages Satisfaction Survey ? Anchor Extracare Satisfaction Survey ? Anchor Complaint Handling Satisfaction Survey ? Anchor New Developments Satisfaction Survey ? Anchor Annual Care Services Satisfaction Survey The above surveys will be carried out in a number of ways including postal, paper and online. We also require detailed analysis and reporting on the above surveys. Additional information: The dates and the scope included in this notice may be subject to change. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/dfc47560-35cf-4a0d-8f16-e8462cc42ad6 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Restricted procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 8 Nov 2021 | | Submission deadline | 17 Dec 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2022 - 31 Mar 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ANCHOR HANOVER | | Locality | BRADFORD | | Post town | Bradford | | Postcode | BD1 2ST | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE41 Bradford | | Local authority | Bradford | | Electoral ward | City | | Westminster constituency | Bradford West | | Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79342311 - Customer satisfaction survey ## Release History - 8 Nov 2021 at 08:22 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/dfc47560-35cf-4a0d-8f16-e8462cc42ad6 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/dfc47560-35cf-4a0d-8f16-e8462cc42ad6 8th November 2021 - Opportunity notice on Contracts Finder ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c1bc35a2-2574-44b0-947e-5139fc31dfc2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c1bc35a2-2574-44b0-947e-5139fc31dfc2.json.