---
title: "Telephony Services"
ocid: "ocds-b5fd17-c1d4c323-56cd-442c-a3e4-9fc7178a91af"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c1d4c323-56cd-442c-a3e4-9fc7178a91af"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c1d4c323-56cd-442c-a3e4-9fc7178a91af.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c1d4c323-56cd-442c-a3e4-9fc7178a91af.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HEALTH & SAFETY EXECUTIVE"
published: "2022-04-06"
---

# Telephony Services

Buyer: HEALTH & SAFETY EXECUTIVE  
Current stage: Award  
OCID: ocds-b5fd17-c1d4c323-56cd-442c-a3e4-9fc7178a91af

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c1d4c323-56cd-442c-a3e4-9fc7178a91af)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c1d4c323-56cd-442c-a3e4-9fc7178a91af.json)

## Summary

The Health & Safety Executive is seeking a provider for telephony services, specifically managing incoming calls and conducting outbound Covid-secure workplace spot checks for the financial year 2021/22. The contract, valued at £894,994, was awarded to CIVICA UK LIMITED and is based on a selective procurement method, executed as a call-off from a framework agreement. The contract commenced on 15th June 2021 and concluded on 31st March 2022, with key documentation published on 6th April 2022. The procurement process was classified under the CPV code for telephone-answering services.

This tender presents significant opportunities for businesses engaged in telephony solutions, especially those that specialise in handling high volumes of inbound and outbound communications. Companies experienced in providing comprehensive customer service frameworks, with a track record in public sector contracts, would be well-positioned to compete for similar future opportunities. The nature of the contract highlights the growing demand for telecommunication services within the public sector, particularly in the context of health and safety initiatives.

## Notice

1.1 HSE is seeking a Provider to deal with incoming calls through our WSAL and undertake outbound Covid-secure workplace spot check telephone calls through the FY 2021/22, with an option to extend for up to a further period of 12 months subject to agreement and funding.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b3cd48e4-fc40-40ab-9ffa-b29392248137 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Apr 2022 |
| Submission deadline | 6 Apr 2021 |
| Future notice date | Not specified |
| Award date | 7 Apr 2021 |
| Contract period | 14 Jun 2021 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £894,994 |
| Lots value | Not specified |
| Awards value | £894,994 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HEALTH & SAFETY EXECUTIVE |
| Locality | BOOTLE |
| Post town | Liverpool |
| Postcode | L20 7HS |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD73 Sefton |
| Local authority | Sefton |
| Electoral ward | Linacre |
| Westminster constituency | Bootle |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 6 Apr 2022 at 11:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b3cd48e4-fc40-40ab-9ffa-b29392248137

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b3cd48e4-fc40-40ab-9ffa-b29392248137
  6th April 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6ca09da0-5aec-4af2-b48e-39fb4883ed42

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c1d4c323-56cd-442c-a3e4-9fc7178a91af. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c1d4c323-56cd-442c-a3e4-9fc7178a91af.json.