---
title: "Managed Support Service for Microsoft D365 Finance and Operations System"
ocid: "ocds-b5fd17-c1eb754a-a71c-499a-944b-706abfa68573"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c1eb754a-a71c-499a-944b-706abfa68573"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c1eb754a-a71c-499a-944b-706abfa68573.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c1eb754a-a71c-499a-944b-706abfa68573.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Care Quality Commission"
published: "2026-09-28"
---

# Managed Support Service for Microsoft D365 Finance and Operations System

Buyer: Care Quality Commission  
Current stage: Award  
OCID: ocds-b5fd17-c1eb754a-a71c-499a-944b-706abfa68573

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## Summary

The Care Quality Commission (CQC) procured a managed support service for its Microsoft Dynamics 365 Finance and Operations system. The work covers ongoing support for the organisation’s finance and operations platform, rather than general IT support. It sits within IT services and was delivered for CQC in England. CQC is the buying organisation; the selected provider is NODE 4 LIMITED. The requirement was procured as cloud support through a government framework, using a direct award call-off route. This is a specialist enterprise software support requirement, relevant to providers with experience maintaining and supporting Microsoft Dynamics 365 Finance and Operations systems in an organisational setting.

The procurement is complete and was awarded to NODE 4 LIMITED on 9 September 2026. The award value is £556,415, stated as the maximum including all charges and any optional extension. The contract runs from 2 September 2026 to 1 September 2029, with an initial 24-month term and an option to extend for up to 12 months. The CQC used a direct award call-off from the CCS G Cloud 14 framework, Lot 3 for cloud support. The requirement was not divided into lots. The award followed the stated framework route; the published information does not describe a separate scoring or evaluation basis. The procurement was classified as a services requirement, and the stated suitability flags indicate it was not aimed at SMEs or voluntary, community and social enterprises.

This award shows that CQC buys specialist managed support for its Microsoft Dynamics 365 Finance and Operations platform through a cloud-support framework call-off. A credible competitor when this requirement next comes to market would need demonstrable capability to support and maintain this specific enterprise finance and operations system, with the capacity to provide a sustained managed service to a public-sector organisation. Familiarity with framework-based cloud support delivery would also be commercially relevant, since the buyer used a direct award call-off from G Cloud 14. The selected supplier is recorded as a large company, and the procurement was not marked as suitable for SMEs or voluntary, community and social enterprises; this signals the scale and supplier profile of the awarded service, rather than a stated formal qualification threshold. The award provides evidence of buyer demand for this focused support capability.

## Notice

This is a Contract Award Notice. The Care Quality Commission (CQC) require Managed Support Service for CQC's Microsoft Dynamics 365 Finance and Operations System. This procurement was undertaken through the CCS G Cloud 14 Framework Agreement (RM1557.14) Lot 3 Cloud Support, following the Direct Award process. The Contract is awarded for an initial period of 24 months with an option to extend for up to 12 months. Total Awarded Value is maximum of all charges including any optional contract extensions. Contract Reference: CQC CPS 087

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/575e4ecf-ecaf-450b-bfb8-6cda37557a4e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 9 Sep 2026 |
| Contract period | 2 Sep 2026 - 1 Sep 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £556,415 |
| Lots value | Not specified |
| Awards value | £556,415 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Care Quality Commission |
| Locality | NEWCASTLE UPON TYNE |
| Postcode area | Newcastle upon Tyne |
| Postcode | NE1 4PA |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Node4 Ltd |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 28 Sep 2026 at 13:39 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/575e4ecf-ecaf-450b-bfb8-6cda37557a4e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/575e4ecf-ecaf-450b-bfb8-6cda37557a4e
  28th September 2026 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/98808c5e-4deb-4361-8d4c-82bda3059168
  CQC CPS 087 RM1557.14-G-Cloud-14- Call-Off Contract FINAL v1_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c1eb754a-a71c-499a-944b-706abfa68573. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c1eb754a-a71c-499a-944b-706abfa68573.json.